Jones Road

Jones Road, founded by makeup artist Bobbi Brown, offers clean, high-performance makeup products that work on every skin type and tone. With strict guidelines eliminating harmful ingredients, achieve a natural no-makeup look effortlessly.

Category
Beauty
Socials
86
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

Jones Road on Socials

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About Jones Road

Jones Road is a makeup brand founded by renowned makeup artist Bobbi Brown. Established in 2019, Jones Road offers a range of clean, high-performance makeup products that work on every skin type and tone. The brand follows strict guidelines to eliminate over 2,700 potentially harmful ingredients from its formulas, making clean beauty a no-brainer. Jones Road offers simple, smart products for all ages that help women achieve a natural no-makeup makeup look effortlessly. With its multi-purpose products, Jones Road provides an evolution of how good makeup can feel and look.

Jones Road Pros & Cons according to customers

Pros
  • The products are beautifully packaged in a very clean, simple way.
  • The quality of each of the items is great, and they feel lovely on the skin.
  • The products are long-lasting and the colours and textures are lovely.
  • Excellent customer service and easy returns.
  • The foundation is amazing and the skin looks great after applying some translucent setting powder.
Cons
  • The foundation caused a bright red reaction on sensitive skin and has an overwhelming scent.
  • The foundation provides no coverage, leaving the face waxy and sticky.
  • Shipping and customer service are slow and unresponsive.
  • Products arrived damaged and the company does not accept returns.

Jones Road's Shipping Policy

Jones Road currently ships to the US, Canada, Ireland, and the UK. The brand offers free standard shipping for orders over $85 in the US, 125 CAD in Canada, €100 in Ireland, and 75 GBP in the UK. For orders under the specified amounts, standard shipping costs apply. Jones Road does not offer expedited shipping at this time. Due to COVID-19, there may be delays in processing and shipping orders. Any applicable duties or import taxes for UK orders over £135 are collected at checkout. Orders are processed Monday - Friday and typically shipped within 3-4 business days.

Jones Road's Return Policy

Jones Road accepts exchanges within 45 days and returns within 30 days of purchase, excluding kits, sets, and apparel which are final sale. Returns or exchanges may be limited based on program abuse, misuse, or bulk purchases, and shipping charges are non-refundable. For gift returns, customers must have the original order number and gifter's email address ready to request a return for store credit.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
86
/
100
This brand offers products that are on the pricey side.
Target Audience

Clean, natural, all ages

Stereotype

Clean-beauty

Pricing Rating
$
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75
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Sustainability Score
80
/
100
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Quality Score
85
/
100
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DTCetc Score
86
/
100
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