Starface

Starface is a skincare brand founded in 2019 with a mission to normalize acne. Their signature star-shaped hydrocolloid patches help reduce the urge to pop pimples and their range of vegan, cruelty-free, dermatologist approved products are affordable and accessible.

Category
Beauty
Specialty
Socials
74
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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Starface on Socials

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Popular Products

About Starface

Starface is a skincare brand founded in 2019 by Julie Schott and Brian Bordainick with the mission of normalizing acne. Their signature product is star-shaped hydrocolloid patches designed to reduce the urge to pop pimples. They also have a wide range of skincare products that are vegan and cruelty-free, dermatologist approved, and affordable. They have a 30-day refund policy, free shipping with an order minimum, and discounts for students.

Starface Pros & Cons according to customers

Pros
  • Cute packaging and design, with a travel case and storage for easy access.
  • Stars are fun and look cute on the face.
  • Unscented, non-toxic face wash (Space Wash) cleans skin well.
  • Refill system and reusable packaging.
  • Patches are effective and strong.
  • Prevents people from touching their face.
Cons
  • Not as effective as other patches.
  • Pump design of the moisturizer does not allow for the top to be unscrewed, leading to product waste.
  • Face wash is too foamy and strips skin of moisture.
  • Patches are thin and have weak adhesive, making them fall off easily.
  • Expensive for what they are.
  • Not effective in actively healing pimples.

Starface's Shipping Policy

Starface ships to the US, Canada, and the UK. In the US, orders over $35 enjoy free shipping and arrive within 4-8 days. Express shipping is also available for an additional fee of $12 and takes 2-3 days. In the UK, orders over $35 arrive in 2 business days and overnight shipping is available for an additional fee of $8. In Canada, orders over $35 take 3-10 business days. Starface also ships to Alaska, Hawaii, and Puerto Rico, with delivery typically taking 9-14 days. All orders come with a tracking number, which takes a couple days to register.

Starface's Return Policy

Starface has a 30-day refund policy for incorrect orders and damaged products. Customers can request a replacement, but refunds are not available for used or opened products. Any return shipping costs are the customer's responsibility and refunds should take between 5–10 business days to process. To return an item, customers must do so within 30 days of purchase and must cover the return shipping costs. Used and opened products are not eligible for refunds.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
74
/
100
This brand offers products that are on the pricey side.
Target Audience

Gen-Z, Millennials

Stereotype

Gen-Z

Pricing Rating
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Sustainability Score
80
/
100
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Quality Score
90
/
100
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DTCetc Score
74
/
100
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