Warby Parker

Warby Parker eyewear and contacts elevate style at a low cost. Everyone has the right to see — So for every pair sold, a pair is given to someone in need.

Category
Wellness
Specialty
Socials
88
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
No items found.

DTCetc’s Take

Warby Parker on Socials

Popular Products

About Warby Parker

Warby Parker is a socially conscious direct-to-consumer eyewear brand founded in 2010 by Neil Blumenthal, Dave Gilboa, Andy Hunt, and Jeff Raider. The company offers premium prescription glasses for men and women at reasonable prices. Warby Parker is committed to charitable business practices and has a "Buy a Pair, Give a Pair" program that has distributed over five million pairs of glasses across the globe. Warby Parker frames are designed in-house and custom-designed cellulose acetate comes from a family-run factory in Italy. The company also has a stated commitment to lower carbon emissions, and partners with third-party testing agencies and compliance organizations to ensure ethical sourcing of materials and performance protocols. Warby Parker also has an app called "Prescription Check" that allows customers to renew their prescriptions.

Warby Parker Pros & Cons according to customers

Pros
  • Quality is good for the price, with a convenient online and in-store experience.
  • Free try-on box is fun and convenient, and customer service is top notch.
  • Variety of styles and affordable price point.
  • Easy to order and staff are friendly and helpful.
  • Return process is flexible.
Cons
  • Nothing negative to report on just yet, stay tuned!

Warby Parker's Shipping Policy

Warby Parker offers free shipping to the US and Canada, as well as Puerto Rico, Guam, the US Virgin Islands, and military APO/DPO/FPO addresses. For US orders, prescription orders typically take 7-10 business days to process and non-prescription orders take 5 business days for sunglasses and 7-10 business days for eyeglasses. For an expedited shipping option, customers can pay $20 for a quicker turnaround time. For Canadian orders, non-prescription orders take 6-8 business days for Ontario and Quebec and 9-12 business days for other provinces. Single-vision prescription orders take 10-12 business days for Ontario and Quebec and 12-14 business days for other provinces. Progressive prescription orders take 11-13 business days for Ontario and Quebec and 14-17 business days for other provinces. Specialized lenses take 11-13 business days for Ontario and Quebec and 14-17 business days for other provinces. Gift cards take 3-5 business days to process. E-gift cards are sent within an hour of ordering and can also be scheduled for a future delivery. Accessories take 5 business days to process.

Warby Parker's Return Policy

Warby Parker has a 30-day return policy that is hassle-free and offers a free refund if you are not satisfied with your order. Warby Parker also offers a one-year, no-scratch guarantee for eyeglasses and sunglasses lenses, however they are unable to replace lenses for frames that are not built by Warby Parker. To return an item, customers should download the Warby Parker app (available for Apple users only) to pay for and track their order. Warby Parker customer service agents are also available to help customers with their returns. Gift cards are non-refundable and Warby Parker does not specify how long it takes to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
88
/
100
This brand offers products that are on the pricey side.
Target Audience

Young professionals

Stereotype

Eco-conscious

Pricing Rating
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75
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Sustainability Score
90
/
100
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Quality Score
90
/
100
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DTCetc Score
88
/
100
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