Vitl

Vitl, the UK-based wellness brand, offers personalized nutritional supplements tailored to your unique needs. Their science-backed vitamins are designed to nourish your body and improve your health.

Category
Wellness
Specialty
Socials
71
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

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About Vitl

Vitl is a health and wellness brand founded in 2015 by a team of scientific experts. They started the company with a mission to provide science-backed, personalized nutritional supplements that cater to each person's unique needs. Vitl believes that optimal nutrition is the foundation of good health, and they combine smart technology with the latest research to create superior quality vitamins that are highly nourishing and personalized to each customer's body and lifestyle. With Vitl, customers can trust that they are getting the highest quality products that will help them lead their best lives.

Vitl Pros & Cons according to customers

Pros
  • Easy to use and no need to choose the right vitamins
  • Great packaging and labeling
  • Feel a difference in energy and love the personalized monthly subscription
  • Helps keep track of daily intake with innovative and pleasing packaging
  • Improvement in health and energy levels with personalized vitamins
  • Excellent customer service with prompt response and help
  • Effective hair, skin, and nails supplement with no bulking agents or binders
  • Massive difference in energy levels after taking personalized vitamins
Cons
  • Customers were charged for monthly subscriptions without being aware of it
  • The products received were different from what was advertised on the website
  • Customer service was poor and unresponsive
  • Some customers experienced breakouts after using the products
  • Customers were charged full price for a free trial and had difficulty getting a refund

Vitl's Shipping Policy

Vitl's shipping policy states that UK-based customers can expect their deliveries to arrive within 3-5 working days after dispatch from the warehouse. However, customers from Europe, the US, and Australia may experience longer delivery times of 7-10 working days. The warehouse aims to dispatch orders within one working day, but high demand may cause delays.

Vitl's Return Policy

Vitl has a return policy that allows customers to return unopened and perfect condition products within 14 days for a refund minus a restocking fee. Personalised products, including Monthly Personalised packs and The Essential One, are not eligible for refunds.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
60
/
100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
71
/
100
This brand offers products that are on the pricey side.
Target Audience

Personalized nutrition seekers

Stereotype

Health-conscious

Pricing Rating
$
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$
$
$
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80
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Sustainability Score
60
/
100
This is a placeholder
Quality Score
75
/
100
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DTCetc Score
71
/
100
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