UrbanStems

UrbanStems is a modern flower delivery company that offers chic, spirited, and simple bouquets sourced from Rainforest Alliance Certified farms, plus potted plants and gifts. Founded in 2012 and featured in major media outlets, UrbanStems is the go-to for effortless gifting.

Specialty
Socials
84
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DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

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About UrbanStems

UrbanStems is a modern flower delivery company founded in 2012 by Ajay Kori and Jeff Sheely. Based in Washington, the company offers a range of chic, spirited, and simple bouquets for any occasion sourced from Rainforest Alliance Certified farms, as well as potted plants and gifts. Customers can take advantage of free shipping across the nation, fast 2-4 hour delivery in NYC and DC areas, and next-day shipping for other states. UrbanStems has been featured in major media outlets like USA Today, Good Housekeeping, Brides, Vogue, CNN, People, Forbes, and Allure. They also offer unique add-ons and buyers can subscribe to save on each order.

UrbanStems Pros & Cons according to customers

Pros
  • My boyfriend sent some to me for my birthday and they were lovely and fresh with a nice little note included.
  • UrbanStems has expanded over the years to deliver across the US, and they offer giftable items along with fresh flowers and plants.
  • They have a range of price points and a decent selection, unless ordering around a major holiday.
  • They have stunning bouquets with modern, unique, and gorgeous flower combinations/arrangements.
  • They offer reliable delivery in the NYC/NJ area.
  • They have an easy website with excellent selection of ready to ship flower arrangements.
  • They offer quick customer service response times and attempt to make things right via account credits.
Cons
  • Nothing negative to report on just yet, stay tuned!

UrbanStems's Shipping Policy

UrbanStems offers free delivery across the United States. For customers in the NYC or DC area, delivery can take as little as 2–4 hours through FedEx. Delivery days are Tuesday to Saturday, 8 AM–8 PM, and orders placed before 2 PM can be delivered the same day. Saturday delivery is only available for some locations. Customers will receive a confirmation email with a tracking link to follow their order's progress, or they can use their UrbanStems login for more details. There are no additional shipping costs or deals for purchases over a certain price.

UrbanStems's Return Policy

UrbanStems' return policy states that all products are considered final sale, but if an arrangement, plant, or gift arrives damaged, customers can contact [email protected] within 3 days of receipt and provide their order number, a photo of the damage, and whether they would like a replacement or refund. UrbanStems will then send a replacement of the products if requested or will refund the original payment method. No other items can be returned, and the company does not specify how long it takes to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
84
/
100
This brand offers products that are on the pricey side.
Target Audience

Urban dwellers

Stereotype

Chic

Pricing Rating
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70
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Sustainability Score
90
/
100
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Quality Score
90
/
100
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DTCetc Score
84
/
100
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