Fresh Sends

Fresh Sends is a modern and personalized gifting company that values the sentiment behind the gesture. With a range of unique and thoughtful gift ideas, it's perfect for any occasion.

Specialty
Socials
52
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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About Fresh Sends

Fresh Sends is a gifting company founded in 2019 with a mission to revolutionize the gifting industry. Fresh Sends offers modern and relevant gifts that are designed to deliver exceptional and straightforward products with a focus on the sentiment behind the gesture. The company is committed to building a go-to gifting company that delivers products that customers and their recipients will love with an unmatched experience. Fresh Sends has renamed gifting to "sending" and offers a range of products that are perfect for any occasion. From personalized gift boxes to unique and thoughtful gift ideas, Fresh Sends has something for everyone.

Fresh Sends Pros & Cons according to customers

Pros
  • Customer service is helpful, patient, and quick to respond
  • Bouquets are fresh, beautifully arranged, and thoughtfully packaged
  • Delivery issues are resolved quickly and with understanding
  • High-quality flowers and fabulous filler used in arrangements
  • Customers love the modern, clean, and slightly wild aesthetic of the bouquets
Cons
  • Late delivery on Valentine's Day, despite placing the order early January. Expensive flowers not delivered on the desired date. Business does not take ownership over late deliveries.
  • Flowers never arrived. Supposed to arrive by noon on Thursday but arrived on Friday. No one had to sign for them and the recipient never received them.
  • Bouquet was much smaller than expected and did not look like the ones advertised on Instagram. Flowers were browning and wilted by the time they were delivered. Not worth the $75.
  • Despite FedEx saying they attempted delivery, flowers were not delivered to the recipient. Requested to have the flowers brought to a local FedEx dropoff point but the recipient was told they did not have the package.
  • Website crashed before completing the order. Received an order number and it took them three days to realize the payment page was not completed. Could not pick up where the order was left off.

Fresh Sends's Shipping Policy

Fresh Sends currently delivers within the lower 48 States of the United States, excluding Alaska, Hawaii, Puerto Rico, and all United States Territories. They have partnered with a third-party shipping company to ensure fast delivery, but delivery times provided are estimates. Fresh Sends does not deliver to PO Boxes and shipping is not available on Sundays, Mondays, or major United States Holidays, unless otherwise indicated. Bouquets are arranged, packaged, and shipped the day before the recipient receives them for an overnight journey. Online tracking may be available, but Fresh Sends makes no warranties regarding its availability as it is under the control of their third-party couriers.

Fresh Sends's Return Policy

Fresh Sends does not accept returns on perishable items such as flowers. However, nonperishable items like clothing may be returned or exchanged within 30 days of delivery, provided that they are unworn and undamaged. Final sale items are not eligible for return or exchange.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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60
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
65
/
100
This brand offers products that are on the pricey side.
DTCetc Score
52
/
100
This brand offers products that are on the pricey side.
Target Audience

Thoughtful, modern, personalized

Stereotype

Thoughtful

Pricing Rating
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60
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Sustainability Score
50
/
100
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Quality Score
65
/
100
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DTCetc Score
52
/
100
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