Urban Stems

Urban Stems is a modern online gifting company that offers stunning bouquets and curated plants sourced directly from Rainforest Alliance Certified™ farms. Their hands-on approach guarantees only the freshest flowers are picked every day, making gifting quick and easy with coast-to-coast next-day delivery.

Specialty
Socials
69
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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About Urban Stems

Urban Stems is a modern online gifting company with their team of experts sources on-trend flowers and creates unique arrangements that cannot be found anywhere else. They work with the best designers to offer stunning bouquets and curated plants that fit every occasion. Urban Stems is committed to sourcing directly from Rainforest Alliance Certified™ farms and investing in the people who work there. Their hands-on approach guarantees that only the freshest flowers are picked every day. Urban Stems makes gifting quick and easy with their coast-to-coast next-day delivery and same-day delivery in select cities.

Urban Stems Pros & Cons according to customers

Pros
  • Beautiful arrangements and personalized notes
  • Easy website with excellent selection and quick delivery
  • Quick customer service response times and attempts to make things right
  • Stunning, modern, and unique flower combinations and arrangements
  • Affordable price points and decent selection
Cons
  • There have been issues almost every time the reviewer has ordered from Urban Stems, including missing vases, shabby and ungiftable flowers, broken orchids, and late and almost completely dead sympathy flowers.
  • The flowers are packed too tightly inside the bouquets, causing some of them to get crushed in transit.
  • One reviewer's boyfriend spent $75 on a bouquet that was the worst they had ever seen, with completely unbloomed and dying flowers, and they were only offered store credit or a replacement bouquet (not the same one purchased) when they called customer service.
  • The replacement bouquet arrived a day late and had dying flowers throughout it, making it not worth the time or money.
  • The reviewer recommends buying discount flowers at Kroger instead, as they are not dead and will last longer.

Urban Stems's Shipping Policy

Urban Stems offers next-day delivery for addresses outside of their DC and NYC bicycle & car courier delivery areas via their shipping partners at FedEx. Orders must be placed before 2 PM the day before the desired delivery date. FedEx delivers Tuesday-Friday between 8 AM and 8 PM with some options for delivery to residential addresses on Saturdays. The brand uses a combination of FedEx's different delivery services to ensure that the gift arrives fresh and beautiful. Once the package is scanned into the FedEx system, customers will receive an email containing a unique tracking link to track the progress of their package and sign up for delivery alerts directly with FedEx. FedEx drivers may leave packages at the front door, in the care of a concierge or mailroom, or at a secure pickup location, and signatures are not required. All orders are final and generally cannot be modified. Urban Stems does not ship to PO Boxes or military bases and must have a physical street address.

Urban Stems's Return Policy

Urban Stems has a strict return policy. All purchases are final and nonrefundable, except for damaged products. If a product arrives damaged, customers must return the original product within 3 days of the original shipment date or send a photograph showing the damage to the company. If the company confirms that the product was damaged and returned in accordance with the agreement, the customer will receive a replacement product. If a replacement product is not possible, the company may choose to refund the original payment method. Prepaid and gift subscriptions cannot be cancelled or refunded, and the company does not accept any product exchanges.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
75
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100
This brand offers products that are on the pricey side.
Quality Score
60
/
100
This brand offers products that are on the pricey side.
DTCetc Score
69
/
100
This brand offers products that are on the pricey side.
Target Audience

Modern gifters

Stereotype

Modern

Pricing Rating
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70
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Sustainability Score
75
/
100
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Quality Score
60
/
100
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DTCetc Score
69
/
100
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