OUAI Shampoo

OUAI is a luxury haircare, skincare, and fragrance brand founded by celebrity hairstylist Jen Atkin in 2015. Their sleek and minimalistic packaging and aesthetic appeals to young adult consumers, and their products have been featured by many media outlets and have received prestigious awards. OUAI's collection includes hair care, body care, fragrances, and sustainable products, and customers can benefit from their rewards program and installment payments.

Category
Beauty
Socials
84
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

OUAI Shampoo on Socials

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About OUAI Shampoo

Ouai is a haircare, skincare, and fragrance brand founded by celebrity hairstylist Jen Atkin in 2015. The company is known for its ultra-sleek and minimalistic packaging and aesthetic, targeted towards young adult consumers. OUAI has been featured by many media outlets and has received prestigious awards, including a 2020 Allure Best of Beauty award and Revolve's Best Beauty Brand of 2017. Their collection includes hair care, body care, and fragrances, as well as a separate section of sustainable products. Customers can benefit from their rewards program and installment payments available through Afterpay.

OUAI Shampoo Pros & Cons according to customers

Pros
  • Products have luxurious feel and smell amazing.
  • Hair and body oils do not feel heavy and smell great.
  • Scalp scrub and detox shampoo are great holy grail products.
  • Leave in conditioner is ultra luxurious and smells like perfume.
  • Clarifying shampoo is gentle enough to not strip color and is sulfate-free.
Cons
  • Strong floral scent may be off-putting to some.
  • Formula is not as good as Living Proof's product.
  • Dry shampoo spray did not work well for light blondes.
  • Pricey, even though products are of high quality.
  • Fragrance is so overwhelming that some people do not reach for them.

OUAI Shampoo's Shipping Policy

OUAI offers free ground shipping for domestic orders of $50 or more within the contiguous United States. Anything below this amount is charged a flat fee of $8. For international orders, OUAI does not offer shipping at this time. Customers will receive a tracking number via a confirmation email to monitor their package.

OUAI Shampoo's Return Policy

OUAI's return policy allows customers to return their orders within 30 days of purchase if they are not satisfied. To initiate the return process, customers can visit the return portal located on the OUAI website. Items marked as final sale or given as gifts are not eligible for return. The company does not specify how long it takes to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
84
/
100
This brand offers products that are on the pricey side.
Target Audience

Young adults

Stereotype

Chic

Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
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$
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80
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Sustainability Score
80
/
100
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Quality Score
90
/
100
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DTCetc Score
84
/
100
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