LELO

LELO is a luxury wellness brand founded in 2003 by Swedish designers, offering unique sex products and bundles for solo or partnered play. Their products are featured in many prominent publications, and all are made of quality materials with helpful video guides and a 1-year warranty.

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Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

LELO on Socials

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Popular Products

About LELO

Founded in 2003 by Swedish designers Eric Kalen, Carl Magnuson, and Filip Sedic, LELO is a luxury wellness brand that provides unique sex products for men and women. Their products include luxury sex toys, condoms, and moisturizing lubricants, as well as bundles for solo or partnered play. LELO is featured in many articles by prominent publications such as Forbes, Buzzfeed, InStyle, and Cosmopolitan, and has won awards from XBIZ Europa and Adultex. All of their products are made of quality materials and come with helpful video guides on their website, as well as a 1-year warranty on all tech products. Customers can also pay in instalments using Sezzle and enjoy free standard shipping.

LELO Pros & Cons according to customers

Pros
  • LELO products are highly effective, delivering great orgasms and a luxury experience.
  • The customer service is excellent, with hassle-free replacements and quick turnaround.
Cons
  • Nothing negative to report on just yet, stay tuned!

LELO's Shipping Policy

For those within the United States, LELO offers three modes of shipment: Standard shipping (free, 10-14 business days), Premium shipping ($5, 5-7 business days), and Express shipping ($10, 2-3 business days). For purchases over a certain price, customers can enjoy free shipping. For international customers, LELO offers Standard shipping (varies, 10-14 business days) and Express shipping (varies, 2-3 business days). Shipping prices and costs depend on the country of origin.

LELO's Return Policy

LELO offers returns on unused and unopened items within 14 days of receiving the order. For opened items, they must be defective and must have a valid receipt for warranty coverage. HEX condoms have a 30 day refund window. Exchanges require a different process and can be completed by contacting customer service. Returns may take up to 7-10 business days to process. Items that are used or opened cannot be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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70
This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
84
/
100
This brand offers products that are on the pricey side.
Target Audience

Adults 18+

Stereotype

Sophisticated

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70
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Sustainability Score
90
/
100
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Quality Score
90
/
100
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DTCetc Score
84
/
100
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