Dossier

Dossier offers premium fragrances at an affordable price, sourced from Grasse, France. The brand values transparency, eco-friendliness, and customer feedback, making it a top choice for those seeking quality and affordability.

Category
Beauty
Specialty
Socials
84
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

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About Dossier

Dossier desires to provide premium fragrances at an affordable price. The brand believes in transparency, craftsmanship, and accessibility, offering high-quality perfumes sourced from Grasse, France, the perfume capital of the world. Dossier's perfumes are vegan, eco-friendly, and 100% non-toxic, following strict U.S. and E.U. cosmetic safety recommendations. The brand's packaging is also environmentally friendly and recyclable. Dossier values its customers, considering them a vital part of the team, and always listens to their suggestions to improve the Dossier experience.

Dossier Pros & Cons according to customers

Pros
  • Dossier has amazing customer service, with quick and efficient responses to inquiries or issues.
  • The fragrances are high-quality and affordable, with spot-on dupes of popular scents.
  • The return and refund policy is easy to follow and hassle-free.
  • The packaging and presentation of the products are premium and impressive.
  • Customers feel valued and appreciated by the company's focus on satisfaction and quality.
Cons
  • Customer service is terrible, with no response to emails or help submissions
  • Discounts are misleading and require purchasing multiple items
  • Shipping and delivery issues, with packages not arriving or being lost
  • Refunds and returns are difficult and often not honored
  • Scam-like behavior, with fake positive reviews and no way to contact the company
  • Issues with product quality, with some items oxidizing or causing skin irritation

Dossier's Shipping Policy

Dossier ships to anywhere in the Continental U.S. and Canada, but not to Hawaii and Alaska or American Overseas Territories. They do not deliver to PO boxes. Shipping costs $5 for 1-2 fragrances, while it is free for 3-5 fragrances. For any number of items, shipping costs $19, including all customs and duty taxes. Orders take 1-2 business days to process, and orders placed after 11 am ET are processed the following business day. Depending on the location, it can take between 2 to 7 business days to arrive. Dossier ships Monday through Friday, excluding weekends and holidays. Customers receive a confirmation email after placing an order and another email with a tracking link when the order is shipped.

Dossier's Return Policy

Dossier offers a hassle-free return policy with free returns within 30 days of shipping for all items except candles that have been lit. Customers can download a free return label or contact customer service for assistance. Only one return or exchange request is allowed per order, and a picture of the item is required for authorization. Shipping costs are not refunded for orders with less than three products. Dossier donates all returned orders to Give Back Box, a non-profit organization that collaborates with over 60 charities in the USA, Canada, and the UK. There is no information available on how long it takes to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
/
100
This brand offers products that are on the pricey side.
DTCetc Score
84
/
100
This brand offers products that are on the pricey side.
Target Audience

Affordable fragrance lovers

Stereotype

Eco-conscious

Pricing Rating
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80
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Sustainability Score
80
/
100
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Quality Score
/
100
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DTCetc Score
84
/
100
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