Crocs

Crocs: the ultimate comfort shoe brand loved by all. From healthcare workers to fashion enthusiasts, their range of styles and colors ensure there's a pair for everyone who values both comfort and style.

Category
Apparel
Specialty
Socials
67
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Sustainable

DTCetc’s Take

Crocs on Socials

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Crocs (@Crocs) • Instagram photos and videos

Popular Products

About Crocs

Crocs is a footwear brand founded in 2002 by Scott Seamans, Lyndon "Duke" Hanson, and George Boedecker Jr. and is known for its iconic clogs that are made of Croslite, a revolutionary material that is lightweight, soft, and comfortable. The brand has since expanded its product line to include sandals, sneakers, loafers, boots, and more. Crocs are loved by people of all ages and lifestyles, from healthcare workers and chefs to fashion enthusiasts and outdoor adventurers. With a wide range of colors and styles, Crocs offers something for everyone who values comfort and style. Try a pair of Crocs today and experience the most delightfully comfortable shoes in the world.

Crocs Pros & Cons according to customers

Pros
  • The website is user-friendly and easy to navigate
  • Great deals and promotions are available
  • Buying and paying is easy
  • Fast shipping is provided
  • The quality of the products is great
  • The shoes are comfortable and stylish
  • The website offers a wide selection of sizes and styles
  • Customer service is excellent
  • Crocs are durable and easy to clean
Cons
  • Orders are often delayed or cancelled without explanation
  • Customer service is unresponsive and unhelpful
  • Shipping can take weeks or even months
  • Crocs holds onto customers' money for extended periods of time
  • Returns are difficult and may result in additional charges
  • Many customers report poor quality in comparison to older Crocs models

Crocs's Shipping Policy

Crocs offers several shipping methods for domestic orders. Economy shipping is available for a flat rate of $7.99 or free on orders over $49.99 (not including taxes and after discounts). Standard Ground shipping is available for a flat rate of $9.99, while Express 2-Day and Express Next Day shipping are available for a flat rate of $19.99 and $29.99 respectively. Orders typically ship within 2-4 days of the order date, with estimated transit times ranging from 1-6 business days depending on the shipping method selected. However, delivery times to AK, HI, PO Boxes, PR, VI, or APO/FPO/DPO may take longer. Crocs does not offer Saturday delivery and some shipping methods are not available to PO Boxes, PR, VI, or APO/FPO/DPO addresses. Sales tax is calculated based on the ship-to address for domestic orders.

Crocs's Return Policy

Crocs offers a fast and easy return policy for their merchandise. Items can be returned for a full refund, excluding shipping charges, within 45 business days of purchase as long as they are unworn and unwashed. Final sale items cannot be returned or exchanged, and products created for collaborations or special events can only be returned if they are defective or flawed. Returns take up to 10-14 business days to process after the package is received, and it may take additional time to post the refund to the customer's account depending on their bank or financial institution.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
80
/
100
This brand offers products that are on the pricey side.
DTCetc Score
67
/
100
This brand offers products that are on the pricey side.
Target Audience

Comfort-seekers

Stereotype

Casual

Pricing Rating
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70
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Sustainability Score
50
/
100
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Quality Score
80
/
100
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DTCetc Score
67
/
100
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