Vivobarefoot

Vivobarefoot is a minimalist footwear brand committed to sustainability and promoting natural movement. Their products use natural, biosynthetic, and recycled materials and offer a sensory connection to the ground. Embrace the barefoot life with their experiences and events.

Category
Apparel
Socials
81
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
B Corp

DTCetc’s Take

Vivobarefoot on Socials

Popular Products

About Vivobarefoot

Vivobarefoot was founded in 2012 by Galahad and Asher Clark, seventh-generation cobblers. The brand's philosophy is based on the belief that barefoot footwear is regenerative to human health and that the closer people are to nature, the more they will protect it. Vivo Barefoot offers a range of footwear designed to be wide, thin, and flexible, allowing for natural strength and movement. Their products use natural, biosynthetic, and recycled materials and have a super minimalist design. The brand also offers experiences and events to embrace the barefoot life and learn about regenerative and indigenous design principles. Vivo Barefoot is committed to sustainability and is a B Corporation(™) Certified business for good.

Vivobarefoot Pros & Cons according to customers

Pros
  • Hassle-free refund
  • Walking and dancing in Vivobarefoot shoes feels like being barefoot and has helped with arthritis
  • Customer service was able to resolve a refund and reorder for a customer experiencing issues with their shoes
  • Excellent customer service
Cons
  • Long postage and processing time, with some customers waiting for over a month for their orders to arrive
  • Poor customer service, with staff members giving conflicting information and being unresponsive to emails
  • Failure to follow through on promised discounts and refunds
  • Outsourced customer service resulting in delays and poor communication
  • Shoe repair service failure, with no progress or communication from the company providing the service
  • Some customers have also criticized the company's marketing tactics and perceived lack of commitment to their stated ethos

Vivobarefoot's Shipping Policy

Vivo Barefoot offers two shipping options for customers in the UK. Tracked service with Royal Mail takes 3-5 working days and costs £7, but is free for orders over £120. Express shipping is also available for £10 and takes 1-2 working days, but orders must be placed by 2pm. Customers outside the UK and EU should expect to pay duties and taxes upon delivery, which may be prepaid at checkout for selected countries. Delivery partners are experiencing minor delays in some regions, but the brand is still shipping parcels globally. However, timeframes may be subject to short notice changes if a country's situation changes.

Vivobarefoot's Return Policy

Vivo Barefoot offers a 100-day return policy for their footwear. If for any reason you are not satisfied with your purchase, you can return it for a full refund within 100 days of purchase. The return process is hassle-free, and no questions will be asked. If you purchased your VIVO’s from an independent store or website, please contact them directly for their return policy. To initiate a return, customers must visit the online returns portal and follow the instructions provided. Unfortunately, Vivo Barefoot does not offer exchanges for size or style, and customers will need to create a new order if they wish to purchase a different size or style.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
85
/
100
This brand offers products that are on the pricey side.
Quality Score
70
/
100
This brand offers products that are on the pricey side.
DTCetc Score
81
/
100
This brand offers products that are on the pricey side.
Target Audience

Health-conscious, eco-friendly, minimalist

Stereotype

Eco-conscious

Pricing Rating
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75
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Sustainability Score
85
/
100
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Quality Score
70
/
100
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DTCetc Score
81
/
100
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