Moon

Moon offers an oral beauty experience with better design and ingredients. Co-created with Kendall Jenner, their Teeth Whitening Pen elevates mundane routines into luxurious self-care moments.

Category
Wellness
Specialty
Socials
69
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Easy Returns

DTCetc’s Take

Moon on Socials

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Moon (@Moon) • Instagram photos and videos

Popular Products

About Moon

Moon was founded by Shaun Neff in the pursuit of transforming the oral care experience. With a commitment to better design and better-for-you ingredients, Moon offers a range of products that elevate the everyday oral care routine into an oral beauty experience. Moon's founder, Shaun Neff, partnered with fashion icon Kendall Jenner to co-create the Teeth Whitening Pen, which features hand-selected ingredients and disruptive design. Moon invites new customers to explore their full collection and experience the ultimate oral beauty experience.

Moon Pros & Cons according to customers

Pros
  • The whitening paste booster is easy to use, tastes great, and works without causing sensitivity.
  • The whitening strips show noticeable results after the first application.
  • The toothpaste tastes amazing and the whitening strips are great.
  • The Moon toothbrush is smooth and effective for achieving an awesome smile.
  • The Moon products are a convenient and effective alternative to professional teeth whitening treatments.
  • The Moon cavity protection toothpaste works well and is already making a difference after a week of use.
  • The shipping was fast and the products exceeded expectations.
  • The Moon formula tastes great and leaves a fresh feeling even the next day.
Cons
  • The whitening device kit did not work and caused a piece of a molar to break off while using it.
  • The products did not effectively clean teeth or freshen breath.
  • The peppermint flavor was too strong and unpleasant.
  • Customer service was unresponsive and unhelpful.

Moon's Shipping Policy

Moon offers shipping to several countries in Europe, North and South America, Asia, Australia, and domestic locations in the US. Orders placed before 10:00am PST on weekdays will ship the same day. Customers will receive email updates about their order status and a tracking number once their order ships. Moon does not cover international shipping duties and taxes for most countries, but duties and taxes for Canada and Australia are collected at checkout. Standard ground shipping is free for orders over $50 USD before tax, and a $5-$10 up-charge will be applied to shipments to AK, HI, and PR. International shipping costs will be calculated at checkout based on the customer's address. In case of lost or stolen shipments, customers can contact Moon's customer support to file a claim.

Moon's Return Policy

Moon Oral Care offers a 30-day return policy for orders placed through their website. To request a refund, customers must email the support team with their order number and a brief message explaining the reason for the return. The item must be in new and unopened condition. Customers are responsible for return shipping costs, and shipping fees are non-refundable for orders placed within the United States. International orders are also subject to non-refundable duties and taxes. Final sale items are nonrefundable. Refunds may take up to 10 business days to process, and customers should contact their bank or credit card company for the status of their refund. Moon reserves the right to verify refund requests and request a return of the products purchased.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
80
/
100
This brand offers products that are on the pricey side.
DTCetc Score
69
/
100
This brand offers products that are on the pricey side.
Target Audience

Style-conscious trendsetters

Stereotype

Trendsetter

Pricing Rating
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80
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Sustainability Score
50
/
100
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Quality Score
80
/
100
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DTCetc Score
69
/
100
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