Canada Pooch

Canada Pooch offers high-quality and stylish apparel for dogs of all sizes, designed by a dog mom who values function and fashion. With a focus on sustainability and supporting pet rescues, Canada Pooch is the perfect choice for conscious pet parents.

Category
Pets
Socials
72
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Sustainable
Environment Friendly

DTCetc’s Take

Canada Pooch on Socials

Popular Products

About Canada Pooch

Canada Pooch was founded in Canada in 2011 by Jacqueline Prehogan, a dog mom who was determined to find high-quality and stylish apparel for her rescue pugs. The brand offers a wide range of products that cater to dogs of all sizes, from Chihuahuas to Great Danes. With 15 different sizes available, Canada Pooch ensures the perfect fit for every pup. The brand prides itself on designing products that are both functional and fashionable, so pet parents never have to compromise. Canada Pooch also values sustainability and supporting pet rescues, making them a great choice for conscious pet parents.

Canada Pooch Pros & Cons according to customers

Pros
  • The brand offers well-fitting outfits for dogs of different shapes and sizes.
  • The quality of Canada Pooch's products is amazing.
  • Canada Pooch's clothing and accessories are stylish and receive compliments from other dog owners.
  • The company offers efficient and helpful customer service, including easy returns and exchanges.
  • Canada Pooch's snowsuit and slush suit products are effective in keeping dogs warm and dry.
  • The brand offers specialized products for dogs with medical needs, such as leg warmers for post-surgery recovery.
  • Delivery is fast and ordering is easy.
Cons
  • The gloves did not keep hands warm and were not compatible with touch screen phones.
  • The company deletes negative reviews on their site and does not allow transparency.
  • The raincoat was low quality and the company suggested a gift card instead of a full refund and repurchase.
  • The company did not want to allow a refund and only wanted to give a credit/gift card.
  • The return label expired before stated in the return email and the company would not create a new one.
  • The company only offers store credit as an exchange option when Paypal is used to expedite checkout.
  • The company has horrific customer service and only wants money.
  • The company does not take responsibility for misinformation on their website and only cares about money.
  • The sizing is not clear on the website and the company would not allow a return for a brand new item a week after receiving it.
  • The company only cares about money and does not take responsibility for their mistakes.

Canada Pooch's Shipping Policy

Canada Pooch offers free standard shipping for orders with a subtotal over $60. For orders with a subtotal of less than $60, a flat rate shipping fee of $5.99 is charged. There are multiple shipping options available for international orders, but duties and taxes are charged in advance. In case of a damaged delivery, customers are advised to accept the delivery and contact the customer service.

Canada Pooch's Return Policy

Canada Pooch offers a 15-day return policy for items in new condition with tags and packaging intact. To initiate a return, customers can download a prepaid shipping label and instructions from the website. The original order confirmation must be included in the package, and all garments are subject to inspection. While returns are free within the United States, customers outside of the country must arrange their own return shipping and pay a $7 restocking fee. Duties on international orders are non-refundable. The company does not offer price adjustments or exchanges from outside the United States or Canada. If a customer wants to exchange an item, they can choose between a standard exchange or an instant exchange, but the same conditions apply.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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85
This brand offers products that are on the pricey side.
Sustainability Score
75
/
100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
72
/
100
This brand offers products that are on the pricey side.
Target Audience

Quality-conscious pet parents

Stereotype

Pet-parent

Pricing Rating
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85
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Sustainability Score
75
/
100
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Quality Score
75
/
100
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DTCetc Score
72
/
100
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