ThirdLove

ThirdLove was founded by entrepreneur Heidi Zak and her husband in 2013 with the goal of making people feel better about their bodies. The online lingerie retailer offers 78 different sizes, runs ads that appeal to plus-size customers, and makes sizing information easy to find on every product page.

Category
Apparel
Specialty
Socials
80
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

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About ThirdLove

ThirdLove is an innovative company founded in 2013 by Heidi Zak and Ra'el Cohen. It specializes in high quality, comfortable bras designed to fit a variety of body shapes and sizes. They are known for their half-sizes, fit finder, and charitable donations. ThirdLove is based in San Francisco, Chico, and Argentina, and has a retail store in New York City. They have a growing presence on Instagram with 324k followers, and their bras are praised for their comfort, fit, and design.

ThirdLove Pros & Cons according to customers

Pros
  • Bras are pretty and a wide range of sizes are available. The return/exchange process is easy and the fit is as expected. Sales items are great and the bras are high quality.
  • The bras are comfortable and last a long time, and the knickers are excellent.
  • The nude options are better than most brands, and the mission and product are great.
  • The straps are amazing, never slipping down, and the fit is excellent.
  • The brand is very inclusive color wise and marketing wise, and the bras are fairly priced.
  • The sizing tool is helpful and the delivery is quick.
  • The bras are sexy and grown up, and the quality is great.
Cons
  • The sizing tool is not always accurate and the bras can be uncomfortable.
  • The bras don't provide enough support for larger cup sizes and the shape doesn't last long.
  • The bras don't feel luxurious and the underwear material is not comfortable.
  • The return window is short and the product can be expensive.
  • There are not enough styles and colors, and the sizing could be more accurate.
  • The shoulder straps are too thin for larger cup sizes and the band size is too large for some.
  • The pleating type stuff on the straps can be uncomfortable.

ThirdLove's Shipping Policy

For domestic customers in the United States, shipping takes between 3-7 business days for the Continental US, 4-10 business days for Alaska and Hawaii. Standard shipping costs $5, but free shipping is available for orders over $75 through FedEx SmartPost or orders over $50 through Hooked Rewards.For international customers, shipments take 2 weeks and shipping costs vary between $10-25. ThirdLove ships to the UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lituania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Free shipping is available for orders over $200.

ThirdLove's Return Policy

ThirdLove offers returns and exchanges on orders within the US for 60 days. To return or exchange an item, customers can request a shipping label from the Thirdlove returns page. Exchanges are only available for US orders, and returns from Canada will have a $9.99 fee deducted from the total refund. International orders from countries besides Canada are not eligible for exchanges. Returns are processed once Thirdlove receives the tracking number from the return. No other items besides those purchased from ThirdLove can be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
80
/
100
This brand offers products that are on the pricey side.
Target Audience

Women, Plus Size

Stereotype

Refined

Pricing Rating
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70
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Sustainability Score
90
/
100
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Quality Score
90
/
100
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DTCetc Score
80
/
100
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