Stumptown Coffee

Stumptown Coffee is an award-winning, B Corp-certified coffee chain based in Portland, Oregon, founded in 1999 by Duane Sorenson. They are renowned for their Direct Trade practices, sourcing high-quality beans from around the world and roasting them in their cafe locations. Enjoy their selection of coffee beans, cold brews, gift sets, and coffee equipment, with free shipping on orders over $40 and a generous new subscription discount of 30% off your first order.

Category
CPG
Specialty
Socials
78
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

Stumptown Coffee on Socials

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About Stumptown Coffee

Stumptown Coffee is an American coffee chain based in Portland, Oregon founded in 1999 by Duane Sorenson. They are known for their Direct Trade business practices, paying top dollar for high-quality coffee beans from around the world, and roasting their beans in their cafe locations. They have also been named Roaster of the Year by Roast Magazine in 2006 and are a B Corporation that meets ethical social and environmental standards. They have a variety of coffee beans available for purchase online, as well as gift sets, cold brews, and coffee equipment, with free shipping on orders over $40 and a generous new subscription discount of 30% off your first order.

Stumptown Coffee Pros & Cons according to customers

Pros
  • There is a wide variety of beans and roasts available from Stumptown that can satisfy many needs.
  • Stumptown is a public benefit corporation that cares about its customers.
  • Coffee is high quality and the packaging is cool.
  • Coffee is available in many stores, including Target and supermarkets.
  • Fresh coffee and fresh packaging with medium full flavor.
  • Coffee is balanced and smooth.
  • Free cup of coffee when purchased from Stumptown coffee shop.
Cons
  • Holler Mtn blend is not the best bag.
  • There is better coffee out there to find.
  • Not inclusive for dark roast lovers.
  • Coffee tends to be on the stronger side.
  • Strange aftertaste.
  • Coffee is not always smooth and can be bitter.
  • Associates at Stumptown coffee shop not always friendly.

Stumptown Coffee's Shipping Policy

Stumptown Coffee ships to the US, including military addresses overseas, and to the UK, Japan, and Canada. Shipping within the US is free for orders over $40. Generally, orders are fulfilled within two business days and are delivered by UPS and USPS. For international orders, shipping costs will vary.

Stumptown Coffee's Return Policy

Stumptown Coffee does not accept returns, but they will provide a refund if an item is damaged. If a customer is unsatisfied with their purchase, they can contact Stumptown Coffee via their Contact form within 30 days to initiate a return or receive credit. Returns are subject to restrictions, and items must be returned within 30 days. It is unclear how long it takes the company to process a return. No perishable items can be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
78
/
100
This brand offers products that are on the pricey side.
Target Audience

Coffee Lovers

Stereotype

Hipster

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Sustainability Score
90
/
100
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Quality Score
90
/
100
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DTCetc Score
78
/
100
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