Scuf

Discover the ultimate gaming experience with SCUF Gaming's high-performance controllers. Featuring patented back-control functions, trigger control mechanisms, and customizable designs, SCUF controllers provide gamers with a superior edge for maximum potential.

Specialty
Socials
35
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

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About Scuf

SCUF Gaming is a leading innovator and creator of high-performance gaming controllers, founded in 2011 by a team of gaming enthusiasts. With a focus on improving gameplay and increasing hand use, SCUF controllers are designed to provide players with a superior gaming experience. Featuring patented back-control functions and handles, trigger control mechanisms, thumbstick control area, and side-mounted configurable Sax™ button placements, SCUF controllers offer a range of functional and design features that are customized to meet the needs of both professional and casual gamers. Whether you're looking to improve your reaction times, increase your control, or unlock your maximum potential, SCUF Gaming has the products and expertise to help you achieve your goals.

Scuf Pros & Cons according to customers

Pros
  • Impressive turnaround time for orders
  • Excellent customer service and communication
  • Great controller with improved gameplay
  • Fun to have different faceplate options
  • Recommend for those looking for a modded controller
Cons
  • Scuf's satisfaction guarantee only lasts for 14 days, which is a laughable and greedy company policy that doesn't allow customers to try out their expensive controllers properly.
  • Scuf's controllers are poorly made, and customers have experienced issues with buttons and stick drift after only a few months of use.
  • Scuf's customer support is unhelpful, and they do not offer refunds or returns beyond the 14-day window, which shows a lack of confidence in their products.
  • Shipping can be a nightmare with Scuf, especially if the product gets stuck in customs for weeks.
  • The ps5 reflex fps controller had issues on day one, with certain buttons becoming unresponsive and requiring multiple presses to work.
  • The Scuf controller is not worth the price considering cheaper options with similar features, such as the dual sense edge.

Scuf's Shipping Policy

Scuf Gaming ships worldwide, but there are some countries that are excluded due to sanctions or other reasons. Shipping costs depend on various factors such as the location, production time, weight, and the number of items purchased. The brand ships from three different locations, including Duluth, GA - USA, Almere, Netherlands, and Taiwan, and the selection of the location depends on the product ordered, the customer's location, and the business of each factory. It is important to note that customs delays may occur, and the brand has no control over them. Shipping to PO boxes, US military addresses such as APO, FPO, and DOP, and addresses in countries sanctioned by the United States is not possible.

Scuf's Return Policy

Scuf offers a 14-day return policy for undamaged or non-defective goods. A 15% restocking fee applies to all returns, unless the item is defective. Customers are responsible for return delivery charges and the risk of loss or damage until the item is received by Scuf. Damaged, defective, or incorrect goods can be returned within 7 to 14 days, depending on the situation. Customers must contact Scuf's customer service team to initiate a return and follow any instructions provided. Any returned items with damage or excessive wear may incur additional charges for repair or replacement. Scuf does not provide information on how long it takes to process a return. Opened items can only be returned if they are faulty or were supplied in error.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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50
This brand offers products that are on the pricey side.
Sustainability Score
40
/
100
This brand offers products that are on the pricey side.
Quality Score
40
/
100
This brand offers products that are on the pricey side.
DTCetc Score
35
/
100
This brand offers products that are on the pricey side.
Target Audience

Gamers seeking performance

Stereotype

Gamer

Pricing Rating
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$
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50
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Sustainability Score
40
/
100
This is a placeholder
Quality Score
40
/
100
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DTCetc Score
35
/
100
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