Neighbor

Neighbor is the modern outdoor furniture brand for those seeking design-driven, modular, and durable pieces to connect with loved ones. Quality materials, craftsmanship, and excellent customer service make buying online easy.

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Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

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About Neighbor

Neighbor is a modern outdoor furniture brand founded in 2020 by friends and former co-workers Nick, Chris, and Mike. Neighbor believes in creating space for people to feel more connected and present with their loved ones. Their design-driven furniture is made for everyday moments, big and small, and is designed to be modular, comfortable, and durable for long-lasting use outdoors. Neighbor is passionate about good design and uses quality materials, craftsmanship, and attention-to-detail in all their products. They also prioritize honesty, sensitivity, and empathy in their communication and customer service which makes buying outdoor furniture online easy.

Neighbor Pros & Cons according to customers

Pros
  • The armchairs are the perfect size, timeless design, and super luxe materials. They would suit any style of decor and are more impressive in person.
  • The table has stunning materiality, a simple design, and a perfect scale for an outdoor coffee table. It feels solid and design-forward in the detailing.
  • The furniture quality is even better than expected, and it shipped really fast. It truly is beautiful furniture that will last a long time.
  • The couch is worth every penny, easy to set up, and makes the outdoor patio more inviting. The Sunbrella material is durable and easy to wipe off.
  • The sofa, chairs, and Ottomans are of impressive quality and appearance. The cushions are a little firm right now, but will break in nicely and last for a long time. Neighbor customer service was always prompt and helpful.
Cons
  • Waited three months for delivery and were disappointed with obvious flaws in the finish and uncomfortable cushions
  • Teak frame is nice, but thin cushions are uncomfortable and feel like outdoor office furniture
  • Shorter and smaller than expected, charcoal color is greyer than in photos, lots of loose threads, and wildly uncomfortable cushions
  • Items in order arrived separately and fell outside of return timeline, construction seems good but cushions are rock-hard and slide around making it uncomfortable

Neighbor's Shipping Policy

Neighbor offers free home delivery within the contiguous 48 states of the United States via FedEx Home Delivery or common LTL carriers. For oversized products, appointment-based common LTL carrier deliveries are available. The brand reserves the right to determine the carrier and method used to ship orders. White Glove Delivery & Assembly is also available nationwide for a fee based on the total order value, ranging from $200 to $750. DeliverRight will call to schedule a delivery appointment, and orders must be booked within 15 days of initial contact. White Glove Delivery & Assembly is not available in certain regions, including Alaska and Hawaii.

Neighbor's Return Policy

Neighbor accepts return requests for undamaged and unaltered products within 45 days of the delivery date. Customers must contact the company at support@hineighbor.com to initiate a return. For most assembled or partially assembled items, FloorFound will assist with the shipment of the return. For most unassembled or still in-box items, Neighbor will provide prepaid shipping labels and ask that the products be sent back. Once the items are returned and inspected, Neighbor will issue a refund, which may be subject to a 15% restocking fee depending on the condition of the items. Shipping costs to Hawaii and Alaska are not refundable. Exchanges are treated the same as returns and must be initiated via email. If a customer experiences damage or manufacturing defects, they should contact Neighbor with photos and a description of the problem.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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85
This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
74
/
100
This brand offers products that are on the pricey side.
Target Audience

Design-conscious outdoor enthusiasts

Stereotype

Modernist

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85
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Sustainability Score
80
/
100
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Quality Score
75
/
100
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DTCetc Score
74
/
100
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