Modern Citizen

Modern Citizen is a United States-based modern apparel retailer that sells women's Clothing. Modern Citizen thinks of modern not as a style, but rather a mindset. Their products are versatile, classic, and current and will keep you in style in a contemporary and fun way.

Category
Apparel
Specialty
Socials
78
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

Modern Citizen on Socials

Popular Products

About Modern Citizen

Modern Citizen is a San Francisco-based brand founded in 2014 by Jessica Lee and Lizzie Agnew, offering minimalist wardrobe staples for modern and professional women. The brand has become an industry leader for its elevated assortment, reasonable prices, and eco-conscious production processes. Their pieces are designed to be timeless and versatile, made from high quality fabrics and eco-friendly materials. They also offer accessories and home products, and provide free shipping on any US order.

Modern Citizen Pros & Cons according to customers

Pros
  • Sophisticated style and high quality clothing lines perfect for professional wear.
  • Timeless and high quality clothing that customers have worn for the past 6 years.
  • Push for environmental and social sustainability.
  • Amazing basics at reasonable prices when bought from the store.
Cons
  • Mixed bag of items that don't fit or are not the customer's style.
  • Poor quality items that shrink or fray in the wash.
  • False advertising regarding jewelry advertised as 14K that are not.
  • Unhelpful customer service.

Modern Citizen's Shipping Policy

For domestic orders, Modern Citizen offers complimentary tracked shipping via USPS and UPS. Customers can choose from USPS Priority Mail (1-3 business days) or USPS First Class Mail (2-7 business days). Customers should be aware of potential delays due to the current situation. For international orders, Modern Citizen offers shipping with costs calculated at checkout based on the weight of the package and the destination country. Duties are paid upon receipt by the customer. There is no additional shipping cost or deal offered for purchases over a certain price.

Modern Citizen's Return Policy

Modern Citizen offers a 30-day return policy for exchanges and returns. Exchanges and returns for store credit are free, while full refunds are available for a fee of $5. To return an item, customers must visit the returns center on the brand’s webpage, fill out the required information, package the items with original tags and packaging, attach the return label, and ship as directed. Items marked Final Sale cannot be exchanged or returned, while other sale items are eligible for exchange or return for store credit only. Returns are processed within 10-15 days from the time of receival.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
78
/
100
This brand offers products that are on the pricey side.
Target Audience

Professional women

Stereotype

Eco-conscious

Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
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$
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70
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Sustainability Score
90
/
100
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Quality Score
90
/
100
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DTCetc Score
78
/
100
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