Kotn

Kotn is a sustainable fashion brand that creates timeless wardrobe staples made with considered design, relentless quality, and a positive impact. Their mission to alleviate poverty and promote shared, sustainable growth makes them a go-to for conscious consumers.

Category
Apparel
Specialty
Socials
86
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
B Corp

DTCetc’s Take

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About Kotn

Kotn is a sustainable fashion brand founded in 2015 by Rami Helali, Benjamin Sehl, and Mackenzie Yeates. The company is on a mission to change the way things are made, making products better for people and the planet. Kotn's products are made with considered design, relentless quality, honest value, and a positive impact. Their timeless designs honor the people who make them and the places they're made. Kotn's signature products include t-shirts, sweatshirts, and other wardrobe staples made from high-quality cotton. As a certified B Corporation, Kotn invests in creating jobs, infrastructure, systems, and education to alleviate poverty and create shared, sustainable growth for the communities they are part of.

Kotn Pros & Cons according to customers

Pros
  • Customers love the brand's mission and products, and appreciate having an ethical brand to turn to for basics.
  • Kotn keeps to classic styles that can be worn for years, and donates 100% of their proceeds to charity every Black Friday.
  • The cotton used in Kotn products is soft and mid-weight, making for versatile and high-quality basics, even when purchased secondhand.
  • Customers appreciate that Kotn is making sustainable fashion accessible and has added trendy styles and homewares to their offerings.
  • Many customers love the ultra-cozy winter scarf offered by Kotn.
Cons
  • Sizing varies greatly and is not inclusive
  • Quality of clothing items varies and needs improvement
  • Clothes do not hold up after multiple washes
  • Customer reviews are limited and only approved by the brand
  • Ecommerce interface needs improvement for proper inventory management
  • Communication with customers after sale is critical and needs improvement

Kotn's Shipping Policy

Kotn offers standard shipping for their products with delivery times varying depending on the location. Greater Toronto Area can expect their orders to arrive within 5 business days, while Canada and USA can expect their orders to arrive within 2-7 business days. International orders can take up to 5-12 business days. It is important to note that shipping times may take longer than usual due to carrier delays and the brand cannot guarantee an exact arrival date. Kotn also offers Sezzle as a payment option, allowing customers to split their purchase into 4 interest-free payments over 6 weeks with no impact on their credit.

Kotn's Return Policy

Kotn offers a flexible return policy for regular-priced items within North America, with a time limit of 30 days from the original order delivery date or in-store purchase date. The product being returned must be in its original condition with tags attached, and bedding must be returned with the original packaging, including the drawstring pouch. Canadian and US orders are issued a free shipping return label, and returns can also be made at any of Kotn's store locations with the product being returned and the receipt. Refunds, store credits, and exchanges will be processed once the product being returned is in-transit. However, sale and non-Kotn branded items, intimates (socks and underwear), headwear, ceramics, notebooks, and gift cards are final sale and cannot be returned. If a customer received a damaged product, they should contact the support team to assist with the return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
85
/
100
This brand offers products that are on the pricey side.
Quality Score
83
/
100
This brand offers products that are on the pricey side.
DTCetc Score
86
/
100
This brand offers products that are on the pricey side.
Target Audience

Sustainable fashion enthusiasts

Stereotype

Eco-conscious

Pricing Rating
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70
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Sustainability Score
85
/
100
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Quality Score
83
/
100
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DTCetc Score
86
/
100
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