Gentle Herd

Indulge in the luxurious and timeless cashmere and wool pieces from Gentle Herd. This environmentally-friendly brand prides itself on providing the finest materials while ensuring the comfort and freedom of their herd. Perfect for the fashion-conscious individual who values animal welfare and a responsible lifestyle.

Category
Apparel
Specialty
Socials
67
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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About Gentle Herd

Gentle Herd is a luxury fashion brand founded in Inner Mongolia, known for its high-quality cashmere and wool products. The brand takes pride in providing a comfortable and free life for their herd, resulting in the finest and most exquisite materials. Gentle Herd offers a low-profile image with high-grade quality style, perfect for customers who appreciate timeless pieces that can be worn for a lifetime. The brand's classic and environmental-friendly ethos is reflected in every piece, making it not only a fashion statement but a lifestyle. Gentle Herd's online platforms cater to customers globally, offering multiple websites targeting different countries.

Gentle Herd Pros & Cons according to customers

Pros
  • The quality of Gentle Herd products is very good, even compared to high-end outlets.
  • Their customer service is impressive, with quick responses to emails and easy return handling.
  • The fabrics and designs of their products are great, and offer good value for the price.
  • Their products are unique and of great quality, with simple and elegant designs.
Cons
  • Customers have experienced long wait times for their orders, with some waiting up to 3 months.
  • The customer service is poor and unresponsive, with some customers reporting that their cancellation requests were ignored and they were told to wait patiently.
  • Some customers have received incorrect items and are having difficulty getting the correct items or a refund.
  • The company's sizing information on their website is incorrect, leading to customers receiving items that are too small.
  • The return policy is not customer-friendly, with customers reporting that they have not received responses to their return requests.
  • The company is not reputable and some customers are still waiting for orders that were reported to have shipped over 25 days ago with no accurate tracking information.

Gentle Herd's Shipping Policy

Gentle Herd provides a shipping policy that ensures every Cashmere/wool item is up to their high standard. The brand requires 3 business days to process orders before shipping, and the delivery time usually takes 7-15 business days. Customers can use the tracking number provided to follow the order status on the Gentle Herd website or official shipping carrier website. Free shipping is available for purchases over $199, and all duties and taxes are calculated and paid at checkout, with no additional charges upon delivery. However, free shipping is not available for some particular countries. The brand ships to various countries and regions, with different shipping prices and charges depending on the location.

Gentle Herd's Return Policy

Gentle Herd has a 28 Day Return and Exchanges Policy. The customer must provide the return tracking number of the receipt and keep the original packaging in the same condition as when they received it, including all tags and boxes. Non-returnable items are final sale items that do not qualify for returns and exchanges. Customized or modified items are also considered final sales and cannot be returned. The actual shipping fee and return shipping costs are not refundable if the customer is not satisfied with an order for personal reasons. If customers receive the wrong item or a damaged product, they need to pre-pay the return shipping fee. The refund usually takes up to 5 business days to show on the customer's account.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
60
/
100
This brand offers products that are on the pricey side.
Quality Score
70
/
100
This brand offers products that are on the pricey side.
DTCetc Score
67
/
100
This brand offers products that are on the pricey side.
Target Audience

Fashion-conscious, luxury-loving, ethical

Stereotype

Luxury-conscious

Pricing Rating
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70
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Sustainability Score
60
/
100
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Quality Score
70
/
100
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DTCetc Score
67
/
100
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