Feather

Feather offers stylish, sustainable furniture for city renters who value convenience and eco-friendliness. Their rental, reuse, and refurbishment approach ensures high-quality, durable pieces for homes on the move.

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Socials
74
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100
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Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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About Feather

Feather is a furniture company founded in 2017, with the mission to provide affordable, well-made, convenient, sustainable, and stylish furniture that fits the way we live today. The company was founded with the belief that furniture shouldn't involve so much compromise, especially for city renters who move on average every 1-2 years. Feather offers a more responsible approach to furniture, grounded in rental, reuse, and refurbishment. Their products meet the highest standards of durability and are resilient enough for homes with kids, pets, and couch surfers. Feather also takes pride in their strict refurbishment process, which allows them to guarantee the quality of every gently used item that arrives in a customer's home. Additionally, Feather is working towards a better future by offering completely carbon-neutral deliveries and actively supporting reforestation efforts in areas that produce FSC certified wood. With Feather, a new generation of renters can create homes they love even when life is in motion.

Feather Pros & Cons according to customers

Pros
  • Feather provides excellent and prompt service with many options to choose from and high-quality furniture at fair pricing.
  • The customer service team is friendly and professional, making the rental process seamless and pleasant. They go above and beyond to ensure customer satisfaction.
  • The furniture is clean, modern, and stylish, and the mattress is comfortable.
  • Feather offers a quick, cost-effective, and easy solution to creating a stylish home or office.
  • The delivery and setup teams are professional, efficient, and polite.
  • The lease contract is clear and simple to read and sign online.
  • Feather's furniture options are aesthetically pleasing and have lifted the design of many spaces to a higher level.
  • The quality and price of Feather are exceptional, making it the best solution for renting furniture with minimal friction.
Cons
  • Feather has terrible customer service, with slow and unresponsive communication.
  • They are inflexible with scheduling pick-ups and do not prioritize customer satisfaction.
  • Changes to orders cannot be made online and must be done through email, which is time-consuming.
  • There are mistakes with billing and lease emails, and delivery planning is not based on the order.
  • Feather has poor operations, missed deliveries, and consistently incorrect billings.
  • Their customer service is worse than Comcast, with no phone number and long gaps between messages.
  • They miss pickup windows and fail to identify new ones until the same day.
  • Feather does not apologize for their mistakes and is a disastrous mess.

Feather's Shipping Policy

Feather offers delivery services for their furniture items. They typically deliver within 7 days from the date of purchase. Once the order is placed and the Feather lease is signed, customers will be given a few delivery date options to choose from. The delivery team will fully unload and assemble all furniture items in the room or rooms of the customer's choice. Some items may arrive pre-assembled, while larger items like beds and sofas will be assembled by the team upon arrival. The team will also place the furniture in the customer's home and clean up any delivery debris before leaving.

Feather's Return Policy

Feather has a return policy for direct purchased items. Customers have 7 days from delivery to return items in their original condition for a full refund, minus a $59/item restocking fee. If items are returned damaged beyond normal wear and tear, a damage fee will be determined by the company's experts upon return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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85
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
74
/
100
This brand offers products that are on the pricey side.
Target Audience

Eco-chic urbanites

Stereotype

Eco-conscious

Pricing Rating
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85
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Sustainability Score
80
/
100
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Quality Score
75
/
100
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DTCetc Score
74
/
100
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