Coffee Supreme

Coffee Supreme is the ultimate coffee experience for those who value quality and sustainability. With supreme-quality coffee sourced from trusted producers, a diverse menu, and a commitment to reducing their environmental impact, Coffee Supreme is a true coffee lover's dream.

Category
CPG
Specialty
Socials
89
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

Coffee Supreme on Socials

Popular Products

About Coffee Supreme

Coffee Supreme is a New Zealand-based coffee company founded in 1993 by two coffee enthusiasts who wanted to create better coffee experiences for everyone. The company prioritizes quality and taste and sources delicious coffee of supreme quality from producers they know and trust. Sustainability in sourcing coffee is formed through building long term relationships with these producers, which is critical to their business. Coffee Supreme roasts their coffee with dedication and skill to preserve and celebrate the hard work invested in the coffee. They offer a seasonal and diverse coffee menu, including better quality instant coffee. Coffee Supreme engages in their community by supporting community organizations and charities, including the Mental Health Foundation of New Zealand and the Wellington City Mission. The company is also committed to lessening their environmental impact by partnering with Ekos to effectively reduce their carbon footprint and introducing all-new paper recyclable coffee bags.

Coffee Supreme Pros & Cons according to customers

Pros
  • Fast shipping
  • Reasonable prices for top notch coffee
  • Subscription provides different coffee each week
  • Exceptional quality in freshness and flavour
Cons
  • The brand is criticized for promoting vaccination, which some customers disagree with.
  • A customer enjoyed the taste of the ice chocolate but paid extra for ice cream and received large ice cubes instead.
  • Another customer found the price reasonable for the product but was disappointed with the amount of ice in their drink.
  • A mistake in communication was made when the customer asked for less ice.
  • A customer complained about the drink and received no refund or compensation.
  • The brand is criticized for being rude to customers, even if they are irritating.

Coffee Supreme's Shipping Policy

Coffee Supreme offers free nationwide shipping on all orders, except for Boring Milk which has a flat delivery rate of $6 per box. Orders placed before 3pm are shipped the same day, but delivery may take an extra 3-4 days. International delivery via DHL takes 1-2 weeks, and shipping costs are calculated automatically at checkout. Coffee Supreme ships via DHL Express for the safest and fastest service, although it may not be the cheapest.

Coffee Supreme's Return Policy

Coffee Supreme has a return policy for products/merchandise purchased from their website. If a customer changes their mind about a purchase, they may return the item in new/unused condition within 21 days of delivery for a refund. Return shipping costs are the responsibility of the customer, and returns must be sent back with tracking. Sale items are not eligible for returns, and returns are the customer's responsibility until received by the company. However, Coffee Supreme does not accept returns of coffee beans/grounds due to their fresh packaging policy, unless there is an error on their part in fulfilling the order.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
85
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
89
/
100
This brand offers products that are on the pricey side.
Target Audience

Quality coffee lovers

Stereotype

Coffee lover

Pricing Rating
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80
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Sustainability Score
85
/
100
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Quality Score
85
/
100
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DTCetc Score
89
/
100
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