Bean Bros

Bean Bros is the ultimate destination for coffee lovers who value sustainability and unique flavors. Their strict selection process ensures transparency and fair working conditions for farmers, while offering freshly roasted, high-quality beans to customers.

Category
CPG
Specialty
Socials
89
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

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About Bean Bros

Bean Bros was founded by a team of coffee enthusiasts who wanted to bring the best specialty coffee and tools into people's homes. Since its establishment, Bean Bros has been working tirelessly to provide cafes and coffee lovers with some of the world's most incredible coffees. They have developed extensive coffee expertise by providing retail service to customers worldwide and have great relationships in the supply chain, allowing them to work with coffee farmer groups to improve quality, encourage ecological sustainability, and assess social issues. Bean Bros only works with coffee partners that have the best track record and whose procedures in order to get coffee are transparent. They have strict criteria when choosing coffee partners, and their ultimate goal is to increase the living conditions and status for their coffee farmers.

Bean Bros Pros & Cons according to customers

Pros
  • Great communication and fast delivery
  • Top-notch selection of beans and brew tools at decent prices
  • Carefully wrapped packages that arrive in great condition
  • Smooth ordering process and updates on order status
  • Amazing Wilfa Uniform Coffee Grinder that produces super smooth coffee
Cons
  • Defective grinder took over a month to get replaced with slow response time
  • Confusion on the website regarding taxes included and no response to inquiries
  • No updates or replies regarding order and long delivery time
  • Ships to US with EU plugs, causing frustration and inconvenience

Bean Bros's Shipping Policy

Bean Bros has a shipping policy that varies depending on the shipping method chosen by the buyer. For orders with tracking, such as Standard Post, UPS, or EMS, a tracking number will be provided. However, Bean Bros does not take responsibility for any mistakes made by the shipping company, nor for incorrect shipping details provided by the buyer.

Bean Bros's Return Policy

Bean Bros has a 30-day return policy. To be eligible for a return, the item must be unused and in its original packaging. Perishable goods, such as coffee beans, cannot be returned. A receipt or proof of purchase is required to complete the return. The brand does not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Any returned item must be within 30 days of delivery.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
85
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
89
/
100
This brand offers products that are on the pricey side.
Target Audience

Coffee enthusiasts, quality seekers, sustainability supporters

Stereotype

Coffee connoisseur

Pricing Rating
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80
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Sustainability Score
85
/
100
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Quality Score
85
/
100
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DTCetc Score
89
/
100
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