Yellowpop

Yellowpop's LED neon signs are a fun and unique way to add personality to any space. With a focus on individuality and responsible design, Yellowpop encourages customers to embrace their quirkiness and make a positive impact on the planet.

Specialty
Socials
62
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

Yellowpop on Socials

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Yellowpop (@Yellowpop) • Instagram photos and videos

Popular Products

About Yellowpop

Yellowpop offers a range of LED neon signs that are designed to bring joy and inspiration to any space. Each sign is unique and speaks to each person differently, allowing for a touch of personality to be added to any room. Yellowpop values individuality and celebrates self-expression, encouraging customers to think outside the box and embrace their quirkiness. With a focus on conscious and responsible design, Yellowpop strives to make a positive impact on the planet and the people on it. Through partnerships with artists and designers from all over the world, Yellowpop aims to create a global community that shares a passion for creativity and a love for unique design.

Yellowpop Pros & Cons according to customers

Pros
  • The team is helpful, patient, and quick to respond
  • The products are of great quality and the packaging is well designed
  • Customer service is excellent and they go above and beyond to help
  • The craftsmanship is impressive and the installation is easy
  • The color wheel is helpful in choosing the perfect color
Cons
  • The brand sends unsolicited emails and has poor customer service
  • One customer received four of the same picture instead of the four different ones they ordered
  • Another customer received a fixture without the wireless dimmer they paid for and had trouble proving it to customer service
  • Multiple customers received defective or melted signs, and customer service was unresponsive or unhelpful in resolving the issue
  • One customer reported false advertising regarding free worldwide shipping
  • Another customer received a sign that looked nothing like the mockup, was covered in glue, and half of it didn't turn on
  • Two signs failed after about a month for one customer, and customer service tried to blame the environment
  • One customer paid for rush shipping for a custom neon sign that arrived in non-working order, and the brand refused to issue a refund

Yellowpop's Shipping Policy

Yellowpop offers free worldwide shipping for orders over $50, with the exception of some Islands or difficult access territories which may incur extra charges. Deliveries are carried out by logistics partners DHL Express, Fedex, and UPS, and are insured against theft and accidental damage. Please note that Yellowpop cannot deliver to PO boxes, and customers are responsible for any customs and import taxes that may apply. Most orders are custom-made and take 2 to 4 weeks to produce and deliver, with an express delivery option available for an extra charge. Shipping costs may vary depending on the form and size of the neon installation.

Yellowpop's Return Policy

Yellowpop has specific return policies for their wallpaper and neon products. Samples and sample packs for wallpaper are final sale and cannot be returned or exchanged. Wallpaper rolls can only be cancelled within 4 hours of placing the order and are final sale after that. If there is a manufacturing defect with the wallpaper, the Buyer has 30 days to return or exchange the unused product with the backing release liner still intact. For neons, custom order products cannot be refunded or returned. If the neon arrives damaged, the Buyer must notify the delivery agent and Yellowpop within 24 hours with photographic evidence. The Buyer must inspect the Goods upon delivery and notify Yellowpop of any defects or damage within 48 hours. Installations from Yellowpop's own product line can be returned within 14 days if they have not been opened or damaged. Custom products and limited edition installations cannot be refunded.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
60
/
100
This brand offers products that are on the pricey side.
Quality Score
60
/
100
This brand offers products that are on the pricey side.
DTCetc Score
62
/
100
This brand offers products that are on the pricey side.
Target Audience

Creative, expressive, conscious

Stereotype

Creative

Pricing Rating
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70
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Sustainability Score
60
/
100
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Quality Score
60
/
100
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DTCetc Score
62
/
100
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