Roomify

Roomify makes adulting easy with their curated bundles of stylish home decor. Their in-house designers keep up with trends to deliver original patterns and colors that look great together for both men and women.

Socials
57
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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About Roomify

Roomify was founded by a team of designers who understand the struggles of outfitting a new space. They know that adulting is hard and that's why they make it easy for their customers. Roomify offers bundles that come with everything you need, eliminating any guesswork or hassle of going out to stores. Their in-house designers curate everything, keeping up with trends and styles to deliver original patterns and colors that look great together for both men and women. Roomify is dedicated to making the shopping process easier for their customers, so they can finish with just a click of a button.

Roomify Pros & Cons according to customers

Pros
  • Quick delivery and high quality goods
  • Easy shopping experience with quality products at low prices
  • Excellent customer service and timely delivery
  • Unique and durable items that arrived in perfect condition
  • Convenient bundle saved time and made dorm room shopping easier
  • Superb quality products and responsive customer service
  • Fast shipping and cute packaging with everything as pictured
  • Worth the buy for a hassle-free move-in experience
  • Reasonable shipping costs and fun sayings on products
Cons
  • Customers report long delays in receiving orders, with some waiting over a month and receiving no shipping confirmation.
  • Communication with customer service is difficult, with emails going unanswered and phone lines being down.
  • Some customers received damaged or incomplete products and had trouble getting a response from customer service.
  • One customer was offended by a tracking email that included profanity in the subject line.
  • Multiple customers had to cancel their orders and dispute charges with their banks due to the lack of response and delays.

Roomify's Shipping Policy

Roomify ships orders out 48 hours after the order is placed, and standard shipping in the continental US takes about three to four business days. Delivery to residential addresses can fall Monday to Sunday, while delivery to other addresses is strictly on business days. Expedited shipping options are available for an additional fee, with flat rates depending on the order. The brand cannot expedite orders to P.O. box addresses. Roomify also ships internationally to the UK, Canada, Alaska, Hawaii, and Puerto Rico, with rates offered at checkout.

Roomify's Return Policy

Roomify offers a 30-day return period for all orders from the time of delivery. Customers can return any order for any reason within this period, and the company will issue a refund for the returned items in their original packaging. If the packaging is not available, the company will still issue a refund, but the customer may receive store credit for items not returned in their original packaging. The refund or store credit amount will be the amount paid for the items, excluding shipping costs. Orders over $95, comforters, dorm bundles, and apartment sets are eligible for free returns. For orders less than $95, customers can receive a full refund by using their own shipping label, a partial refund if using Roomify's shipping label, or store credit by using Roomify's return label. The shipping fee will be deducted from the partial refund if using Roomify's shipping label. Returned items must be in their original packaging, and the company reserves the right to refuse returns that do not meet this requirement.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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85
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
70
/
100
This brand offers products that are on the pricey side.
DTCetc Score
57
/
100
This brand offers products that are on the pricey side.
Target Audience

Young adults, first-time homeowners, hassle-free shoppers

Stereotype

Convenience-shopper

Pricing Rating
$
$
$
$
$
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$
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85
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Sustainability Score
50
/
100
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Quality Score
70
/
100
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DTCetc Score
57
/
100
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