Puffy

Puffy is a direct-to-consumer mattress company with an obsession for craftsmanship and comfort. They have two factories that work together 24/7 to make their products. Their core values drive every step of the process including design, sourcing raw materials, controlling production, style, size, price, and quality. Puffy has received multiple awards including Furniture Today's Innovation Award and CTIAE's Global Digital Innovation Award.

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Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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About Puffy

Puffy is an American mattress retailer founded in 2017 by Arthur Andreasyan and Daniel Galle. The company specializes in creating high-quality foam mattresses that cater to all sleeper types and are available in various sizes. Puffy's mattresses are designed to enhance sleep and reduce back pain, with four years of research and sleep trials conducted to create the perfect mattress. Puffy also advocates for eco-friendly manufacturing practices and is CertiPUR-US® certified, ensuring that the foam used does not contain any harmful chemicals. In addition, Puffy offers a comprehensive sleep system that includes a bed frame and pillow that have received positive reviews from customers. With its commitment to customer needs and the environment, Puffy is the perfect choice for anyone looking for a high-quality, comfortable, and eco-friendly mattress.

Puffy Pros & Cons according to customers

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Puffy's Shipping Policy

Puffy offers free shipping and returns within the contiguous United States. For Alaska and Hawaii, there is a shipping fee of $150. Puffy also ships to Canada, but there is a shipping fee of $250. Unfortunately, there is currently no information available about any shipping deals or costs for purchases over a certain price.

Puffy's Return Policy

Puffy has a unique return policy where they offer a 101-night sleep trial. This means that customers can try out the mattress for 101 nights before deciding whether to keep it or return it for a full refund. If a customer decides to return the mattress, Puffy will arrange for the mattress to be picked up and donated to a local charity. The return process is simple and customers must contact Puffy's customer service team to initiate the return. There are no restrictions on returns, but it is important to note that the sleep trial must be initiated after 14 days of receiving the mattress. Puffy processes returns within 3-5 business days and refunds are issued in the original form of payment. It is important to note that Puffy pillows cannot be returned for hygiene reasons.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
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This brand offers products that are on the pricey side.
Quality Score
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100
This brand offers products that are on the pricey side.
DTCetc Score
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This brand offers products that are on the pricey side.
Target Audience

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