Made In

Made In Cookware brings restaurant-quality kitchenware to the home cook, crafted by expert manufacturers and renowned chefs. Elevate your cooking experience with their award-winning stainless clad cookware, knives, and fine china.

Socials
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Giftable

DTCetc’s Take

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About Made In

Made In Cookware was founded by Jake and Chip almost 100 years after their family-owned restaurant supply business began. The company's goal is to provide restaurant-quality kitchenware to home cooks around the world. Made In Cookware offers a variety of high-quality kitchen essentials, including award-winning stainless clad cookware, knives, and fine china. Their products are crafted by some of the greatest craftsmen and manufacturers in the world, including the 700-year-old family business that invented the modern Chef Knife. Made In Cookware has collaborated with renowned chefs to fine-tune each tool they offer and even partnered with some to invent brand new ones. Their goal is to combine traditional craftsmanship with the expertise of professional chefs to create new heirlooms that reflect the modern food landscape.

Made In Pros & Cons according to customers

Pros
  • The customer support has been improved and is now flawless and very helpful.
  • The products are great and worth giving MadeIn a shot.
  • The customer support team is quick to offer refunds or exchanges if needed.
Cons
  • Carbon steel fry pan turned rusty after only a couple of uses and the company did not stand behind their product, resulting in a dissatisfied customer who will not buy from Made In again.
  • A customer was promised a refund for a rusty roasting pan but did not receive it, instead receiving excuses and rude customer service. They will not buy from Made In again.
  • A non-stick sauté pan started peeling after less than 6 months of use, and the company refused to warranty the product due to being cleaned in a dishwasher. The customer was not satisfied with the company's response and will not purchase from them again.
  • The company's customer service is lacking, with one customer waiting for over a week without a response to their query. The company claims to offer a high-end product but does not provide adequate customer service. The website also does not quote prices including VAT of the local market, leading to dissatisfaction from customers.

Made In's Shipping Policy

Made In offers shipping within the United States and internationally to over 200 countries. In-stock orders are generally delivered within 3-5 business days, while preorders have an expected shipping date provided on the product page and order confirmation email. During peak holiday promotions, fulfillment times may be delayed by 3-7 business days. Kits are shipped in full at the date all items are in-stock, while items below the free shipping threshold will be held to ship with the rest of the order. Free shipping is available on orders over $49 in the contiguous US and to APO and FPO addresses. Shipping rates are calculated at checkout for Alaska, Hawaii, US territories, and international orders. Duties and taxes for international orders are calculated at checkout, and customers have the option to pay them at the time of purchase or upon delivery.

Made In's Return Policy

Made In has a return policy that allows customers to return their purchases within 45 days of the original delivery date. The policy applies to orders placed in the Contiguous U.S, and the company offers free exchanges or store credit. However, for all purchases made on or after February 1st, 2023, the company will retain $9.99 on all refunds to cover the handling fee associated with the return. International orders placed will incur a USD $25 flat fee for cross border returns. Customers should note that consumable items, engraved or customized items, limited edition releases, and items denoted as final sale are not eligible for returns.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
60
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100
This brand offers products that are on the pricey side.
Quality Score
65
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100
This brand offers products that are on the pricey side.
DTCetc Score
66
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100
This brand offers products that are on the pricey side.
Target Audience

Aspiring home chefs

Stereotype

Foodie

Pricing Rating
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80
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Sustainability Score
60
/
100
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Quality Score
65
/
100
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DTCetc Score
66
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100
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