Looma

Indulge in the ultimate sleeping experience with Looma's luxurious and ethical bedding. Made with 100% Organic, Long-staple Himalayan Cotton, their products are perfect for those who value quality and comfort.

Socials
30
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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About Looma

Looma is a luxury bedding brand founded in the pursuit of creating the softest, coziest, and highest quality bedding on the market. Established by passionate founders, Looma sources only the finest 100% Organic, Long-staple Himalayan Cotton to create their luxurious products. The brand prides itself on never cutting corners on quality or ethics, from paying their workers fairly and providing safe working conditions to making a lasting impact on the communities they’re a part of. With Looma, customers not only receive the ultimate sleeping experience but also contribute to a better world.

Looma Pros & Cons according to customers

Pros
  • The extra pillowcases for Looma bedding are expertly crafted to be ultra cozy and breathable.
  • Made from organic long-staple cotton in their Fairtrade Certified mill.
  • The use of organic cotton ensures a high-quality and sustainable product.
  • The Fairtrade certification ensures that workers are treated fairly and ethically.
  • The pillowcases are a great addition to Looma bedding, providing extra comfort and style.
Cons
  • The sheets arrived with a strong chemical smell and the GOTS license on the tag was expired.
  • Looma had the worst lack of customer service, not responding to emails, calls, or Facebook messages, and even blocking customers on Facebook.
  • The customer service representative on Instagram argued with a customer for almost an hour over returning the sheets and insisted that the GOTS being expired was an error on GOTS end.
  • USPS could not deliver the returned sheets because the "business is closed," and Looma still kept the customer's money.
  • The sheet quality is poor, the depth of the fitted sheet pocket is inadequate for larger mattresses, and the elastic band is laughable.
  • The sheets are see-through when held up and the sateen shine turns into horrible scratchy roughness on the maiden wash.
  • Looma does not accept returns for dissatisfaction, only for manufacturing defects.
  • The company hides bad reviews from customers as much as they can.

Looma's Shipping Policy

Looma offers free expedited shipping for all orders, regardless of the destination. They ship worldwide to countries such as the United States, Canada, and Australia, with delivery times typically ranging between 4-7 business days. Looma strives to ship orders the same day they are received, ensuring prompt delivery of their products.

Looma's Return Policy

Looma has a return policy that allows customers to initiate a return or exchange within 30 days of purchase. To start the process, customers must send a message to Looma.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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60
This brand offers products that are on the pricey side.
Sustainability Score
40
/
100
This brand offers products that are on the pricey side.
Quality Score
30
/
100
This brand offers products that are on the pricey side.
DTCetc Score
30
/
100
This brand offers products that are on the pricey side.
Target Audience

Luxury bedding enthusiasts

Stereotype

Luxury-conscious

Pricing Rating
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60
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Sustainability Score
40
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100
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Quality Score
30
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100
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DTCetc Score
30
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100
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