Leesa

Leesa is an online mattress store that sells America's best brands of mattresses, bedding, and adjustable beds. With this product, you'll get a USA-made mattress that ships to your doorstep in 1-3 days with free shipping & returns with 100-night trial. Leesa makes it easy to find your perfect match, with neutral tones that won't show marks and layers of technology that deliver comfort like never before.

Socials
78
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
B Corp

DTCetc’s Take

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About Leesa

Founded in 2014 by David Wolfe and Jamie Diamonstein, Leesa is an American mattress brand based in Virginia Beach, Virginia. Leesa offers high-quality foam and hybrid mattresses for sleepers of all positions, as well as accessories like mattress toppers, protectors, bed frames, and pillows. The brand is committed to social responsibility through the Leesa Social Impact program, offering mattress donations, tree planting, and community service. Customers can also take advantage of discounts, bundle programs, and a referral program. Leesa mattresses come with a 10-year warranty and free shipping to the US and Canada.

Leesa Pros & Cons according to customers

Pros
  • Leesa mattresses provide excellent comfort and support, with customers noting that it feels like sleeping on a cloud.
  • Delivery is prompt and unboxing is fast and easy.
  • Leesa mattresses are B-Corp certified and made in the USA, supporting jobs in the US.
  • The mattress is perfect for stomach sleepers and stays cool.
  • Customers have been satisfied with the mattress for years and recommend it to others.
Cons
  • Customers wish the mattress was firmer.
  • The king size mattress is very heavy and difficult to move.
  • Leesa has withdrawn from the European market, so customers may eventually need to replace their mattress.
  • Hotel beds are no longer as comfortable after owning a Leesa mattress.

Leesa's Shipping Policy

Leesa offers free shipping within the United States, including import fees, via FedEx. This free shipping offer applies to both Leesa mattresses and Leesa bases and accessories. In addition, Leesa ships to the UK and Germany, although the 100 Night Guarantee and 10-Year Limited Warranty are only valid within the country of purchase. For purchases over a certain price, Leesa offers additional shipping deals.

Leesa's Return Policy

Leesa offers a 100-night trial and free return for the first mattress purchase. Customers must contact the customer service team within 30 days of purchase if they are not satisfied with their mattress. The team will coordinate a pickup from the customer's home and refund their purchase. The 100-Night Guarantee and the 10-Year Limited Warranty are both invalid once the mattress leaves the US and Canada, and the 10 Year Warranty includes a full replacement. To make a return, customers must call or email Leesa customer service. Items must be within the 100-day trial period for mattresses and within the 30-day trial period for furniture and accessories. The items must also be clean and not damaged. It is not necessary to return the mattress in a box. It is not specified how long it takes for the company to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
78
/
100
This brand offers products that are on the pricey side.
Target Audience

Sleepers, Comfort, Support

Stereotype

Eco-conscious

Pricing Rating
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80
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Sustainability Score
90
/
100
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Quality Score
90
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100
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DTCetc Score
78
/
100
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