Helix Sleep

Helix Sleep is a mattress company offering customizable, individually made mattresses at prices comparable to the best in-store mattresses. The process is simple: you choose the firmness level & dimensions for your mattress, and their technology creates it for you.

Socials
84
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
No items found.

DTCetc’s Take

Helix Sleep on Socials

View this profile on Instagram

Helix Sleep (@Helix Sleep) • Instagram photos and videos

Popular Products

About Helix Sleep

Helix Mattress is a US-based mattress company founded by Adam Tishman, Jerry Lin and Kristian von Rickenbach in 2015. They specialize in providing personalized mattresses for customers, and have won numerous awards including Wired's Best Overall Mattress of 2021 and Forbes' Best For Side Sleepers 2021 award. They offer a 100-night free trial period, free shipping across the US, financing options, and many discounts and savings. Their products include mattresses tailored for couples, children, plus-sized people, bed frames, and bedding items like pillows, sheets, duvets and weighted blankets.

Helix Sleep Pros & Cons according to customers

Pros
  • The Helix Dusk Luxe mattress provides great comfort for back and side sleepers.
  • Customers have the option to pick from several mattress options, including a luxe version.
  • The mattress was delivered within a few days of the original delivery date and customers remain well rested after 8 months of use.
  • The mattress is highly recommended by customers.
Cons
  • Customers experienced a shipping delay and customer service was poor, with a disappointing $25 discount offered.
  • The two free pillows that came with the mattress were too firm for some customers' liking.
  • Customer service was not great, with the team seemingly not equipped with tools to help customers with issues.

Helix Sleep's Shipping Policy

Helix Sleep only ships to Canada and the United States. Estimated shipping times are 1 to 2 weeks and customers will be given a tracking number in the order confirmation email. All orders within the United States are exempt from any shipping costs. Canadian customers must pay a shipping fee based on their purchases. This includes a $250 shipping fee for mattresses, a $175 shipping fee for foundations, and a $75 shipping fee for bed frames.

Helix Sleep's Return Policy

The Helix Sleep return policy offers customers a 100-night free trial period to decide if the product is right for them. If the customer is not satisfied with the product, they can return it for a full refund. The customer must return the product within the 100-night free trial period in order to receive the refund. The company typically processes returns within a few days. Certain items, such as pillows and mattress protectors, are not eligible for returns.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
80
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
84
/
100
This brand offers products that are on the pricey side.
Target Audience

Sleepers, Couples, Children

Stereotype

Refined

Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
80
This is a placeholder
Sustainability Score
80
/
100
This is a placeholder
Quality Score
90
/
100
This is a placeholder
DTCetc Score
84
/
100
This is a placeholder

Brands Like Helix Sleep

Looking for brands similar to Helix Sleep

We've got you covered. Check out this list of similar Home & Garden brands that customers of Helix Sleep love.

Brooklinen

Brooklinen offers high-quality, luxury bed sheets, pillows, comforters, and blankets delivered straight to your door. All our products are made with an indulgent cotton or linen blend that gets better with every wash—and designed to fit on your bed for life. We offer both a White Glove and Do-It-Yourself service in order to support every type of lifestyle.

Casper

Casper was founded with a bold view on sleep: everyone deserves to have a comfortable night's rest. Their award-winning mattress and sheets have been crafted to give you the best night you've ever had, and their customer service will take care of you, whether it's day or night.

CB2

CB2 is a modern furniture and home decor brand, and is the sister brand of Crate & Barrel. The furniture and home goods brand is known for their fresh, fun, and playful approach to home decor. In addition to furniture for every room in the house, they also carry a selection of unique kitchenware and home decor items, including lighting, art, and accessories. With their signature urban twist, CB2's products are often designed with small spaces and city living in mind, and their prices make it possible to decorate a first apartment with style.

Chili Sleep

Created by sleep experts for the perfect sleep environment, ChiliSleep™ cooling mattress pad and weighted blanket helps you experience a refreshing night of sleep that will leave you feeling well rested every morning. Our products, designed in California, are built to last.

Ettitude

Ettitude is a sustainable bamboo textile company specializing in luxury bedding and bath products. We believe that luxury should be sustainable, seamless to the user, and absolutely fabulous. Organic bamboo fabric has been used in Asia for thousands of years. It is a natural fiber that shares the feel of silk without being as shiny or slick, and gets softer with every wash. All of our products are extremely soft, vegan friendly, and eco friendly. These features, along with our luxurious designs ensure Ettitude's place in the future of home living!

Parachute

Parachute makes it easier to shop for everything you need to feel at home. The collections are carefully curated and combine the finest materials, expert craftsmanship and on-trend design into beautiful furniture, bedding, bath linens, decor and more.

Rove Concepts

Rove Concepts is a furniture and home decor company that was founded in the Pacific Northwest in 2011 with a focus on modern, sophisticated design and quality craftsmanship. They handcraft the majority of their furniture in an artisan workshop and use eco-friendly materials sourced from top regions around the world. Rove Concepts is known for their attention to detail and commitment to sustainability, and they offer high-quality products at affordable prices. In addition to their furniture, they also offer a range of home decor items to add a touch of luxury and style to any space. Their mission is to help people create inspired lifestyles through beautiful, thoughtfully designed products.

Baloo

Baloo's luxury weighted blanket is a must-have for those seeking natural stress relief. Made with non-toxic materials and eco-friendly packaging, it soothes the nervous system and promotes better sleep.

Bearaby

Bearaby's sustainable weighted blankets promote natural rest and self-care. Made with only sustainable materials, they're a guilt-free addition to any living space. Prioritizing both customer health and the environment, Bearaby is perfect for those seeking a better night's sleep and a more sustainable future.

Bedfolk

Indulge in cloud-like comfort with Bedfolk's luxurious bedding and bath essentials. Made with sustainable materials and a focus on winding down well, their products bring a touch of indulgence to everyday life.

Be the first to know the hottest in online brands.