Grove Collaborative

Grove Collaborative is a family-owned business offering eco-friendly home essentials to your doorstep. Our cleaning, personal care, baby, kid and pet products are made using the highest quality ingredients and none of the bad stuff, no parabens, no phthalates, no synthetics. We just make good things happen.

Specialty
Socials
80
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

Grove Collaborative on Socials

Popular Products

About Grove Collaborative

Grove Collaborative was founded in 2012 by Jordan Savage, Stuart Landesberg, and Chris Clark with the mission to provide sustainable, non-toxic, and cruelty-free products for everyday household needs. As a Certified B Corporation, the company is committed to reducing plastic waste and carbon emissions. They offer a wide selection of products, including household cleaning, personal care, laundry, clean beauty, and pet items. Popular products include shampoo bars and dry shampoos. Customers can enjoy free gifts and free shipping with their first purchase.

Grove Collaborative Pros & Cons according to customers

Pros
  • Have a monthly subscription where customers can receive paper towels, soap, and more.
  • Offer gifts and samples with orders.
  • Range of scents available.
  • Products are pre-vetted and high-quality.
  • Reusable and high-quality bottles/containers.
  • Welcoming and aesthetically pleasing packaging.
  • Sustainable and eco-friendly products.
  • Great Amazon replacer for low-consumption homes.
  • Wide variety of more sustainable products.
  • Handwritten notes included on boxes.
  • Clean and chemical-free products.
  • B Corp certified.
  • Products are now stocked in Target.
Cons
  • Subscription model can be hard to navigate and the shipping minimum is a little high.
  • Can be difficult to cancel subscription.
  • Website is quirky and hard to navigate.
  • Bottle products can break easily.
  • Customer service can be slow.
  • Missing items in orders.
  • Could benefit from more marketing campaigns.
  • Not available in the UK.
  • Not all household items available yet.
  • Poor customer experience, UX, and customer service.

Grove Collaborative's Shipping Policy

For domestic orders, Grove Collaborative ships within the contiguous US for a flat fee of $5, or for free on orders over $49. To reduce the number of carbon offsets, the company charges shipping fees for orders less than $49. Customers can track their purchase using the number provided once their package has shipped.For international orders, Grove Collaborative does not ship outside the contiguous US.

Grove Collaborative's Return Policy

Grove Collaborative has a happiness guarantee that allows customers to return their order within 30 days for free. To return an item, customers must contact the brand and they will be sent a prepaid return label to send their items back. The company does not have any restrictions on what items can be returned, and it typically takes a few days to process the return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
80
/
100
This brand offers products that are on the pricey side.
Target Audience

Eco-conscious shoppers

Stereotype

Eco-conscious

Pricing Rating
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Sustainability Score
90
/
100
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Quality Score
90
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100
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DTCetc Score
80
/
100
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