Flowerbx

Flowerbx offers a curated selection of fresh and in-season stems, sourced directly from Earth-conscious growers. Their how-to guides and flower profiles make them the go-to for all things floral.

Specialty
Socials
79
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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About Flowerbx

Flowerbx was founded in the pursuit of providing luxury, single-variety flowers at an affordable price point. Since its inception in 2015, Flowerbx has been committed to delivering the highest quality flowers, sourced and sent sustainably, to customers worldwide. More than just a flower delivery service, Flowerbx offers a curated range of lifestyle essentials, including plants, candles, vases, and fragrances. As the authority on all things floral, Flowerbx shares its expertise through a range of how-to guides and flower profiles. The Flowerbx approach is simple and sustainable, sourcing directly from Earth-conscious flower growers to hand-pick stems that are always fresh and in season. With Flowerbx, customers can expect a touch of floral luxury for any occasion, be it a special event or everyday life.

Flowerbx Pros & Cons according to customers

Pros
  • Fast and accurate delivery
  • Wonderful quality flowers
  • Flowers were as described
  • Excellent and timely customer service
  • Customer service went above and beyond expectations
Cons
  • The flower color was not as shown on the website and the heads flopped quickly.
  • Wrong flowers were delivered, not parrot tulips and quantity, which was a big disappointment.
  • The flowers were not up to the quality expected and died after 3 days, which was expensive for the price paid.
  • The delivery was tiny and the flowers were nice but nothing special, which was disappointing for the price paid.
  • Delivery was made so late at night that the flowers were not received until the next morning, but the flowers were great and long-lasting.
  • 20 peonies were ordered, but two stems were broken on arrival, and only a handful were fully bloomed. Customer service did not offer to make things right.

Flowerbx's Shipping Policy

Flowerbx offers UK national orders with DPD, an eco-friendly courier service that aligns with sustainable practices. Deliveries are available from Wednesday to Sunday, from 7:30am-7:30pm. Customers will receive a one-hour delivery window on the day of delivery once the driver has scanned all parcels onto the van, typically by 12 noon. For international flower delivery, Monday and Tuesday deliveries are available for London only. Orders must be placed by Thursday 00:00 GMT to receive flowers the following Monday and Sunday by 00:00 GMT to receive orders the following Tuesday.

Flowerbx's Return Policy

Flowerbx has a return policy that allows customers to request a refund if they receive flowers that are not fresh or are damaged. To be eligible for a refund, customers must contact Customer Care at contact@flowerbx.com within 24 hours of receiving the flowers and provide a photo of the un-fresh or damaged flowers.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
79
/
100
This brand offers products that are on the pricey side.
Target Audience

Luxury flower lovers

Stereotype

Luxury-flower enthusiast

Pricing Rating
$
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$
$
$
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$
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70
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Sustainability Score
80
/
100
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Quality Score
75
/
100
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DTCetc Score
79
/
100
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