Fellow

Fellow's coffee brewing equipment is perfect for those who want to elevate their morning coffee routine. With a focus on functionality and aesthetics, their award-winning products, like the Stagg EKG Electric Pour-Over Kettle, are designed to make the perfect cup of coffee every time.

Specialty
Socials
63
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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About Fellow

Fellow is a product design company that was founded by Jake Miller and Jake Joseph in 2013. Their love for coffee and product design led them to create a company that specializes in making coffee brewing equipment that is both functional and aesthetically pleasing. Fellow's products are designed to make your morning coffee routine more enjoyable and less boring. One of their award-winning products is the Stagg EKG Electric Pour-Over Kettle, which is perfect for coffee enthusiasts who want to make a perfect cup of coffee every time. With Fellow, you can be sure that you are getting high-quality coffee brewing equipment that is designed to last.

Fellow Pros & Cons according to customers

Pros
  • The brand Fellow's products are reliable, sleek, and high-quality.
  • Their kettle, grinder, and reusable cups are especially praised for their design and functionality.
  • The gooseneck kettle allows for precise pours and the electric kettle has a hold function to maintain temperature.
  • The Ode grinder is compact, quiet, and hits a great price point.
  • The tumbler is spill-proof and fits a Hario v60 dripper perfectly.
  • The products are perfect for third wave coffee enthusiasts and upgrade home cafe set-ups.
  • The brand is highly recommended for tea lovers as well, with the electric tea kettle allowing for specific temperature settings.
Cons
  • The kettle is easy to overfill and is no longer water-tight if overfilled
  • The included sleeve seems like a gimmick and is not useful
  • The brand is expensive, the flow rate of the kettle is slow and the atmos containers tend to break over time
  • The paint on the kettle wears off after a few years of use
  • There are quality issues with the products
  • The whistle on the kettle broke after a few months of use
  • The company's customer service is not satisfactory and charges for return shipping

Fellow's Shipping Policy

Fellow offers fast and efficient shipping for all orders placed on their website. Domestic ground shipping and expedited shipping options are available and calculated by carriers at checkout. For international shipments, Fellow offers Passport Duties Paid, which calculates the cost of shipping, taxes, and duties upfront to avoid any additional fees upon delivery. The brand ships orders quickly, within 1-2 business days, and provides an estimated delivery date once UPS has picked up the order.

Fellow's Return Policy

Fellow allows customers to return products within 30 days of the original purchase date for a refund or Fellow gift card of equivalent value. The product must be in its original condition to be eligible for a refund. Customers are responsible for shipping costs unless the item is deemed defective by Fellow, and a return label is provided. Refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on the financial institution. Personalized products and coffee cannot be returned unless there is a misprint, defect, or error with the order. Rebrew refurbished gear purchased on or after October 17, 2022, cannot be returned or exchanged. Customers must contact customer service and provide photos or videos to expedite the troubleshooting process. Fellow can only process returns and exchanges for products purchased directly from their website or storefront in San Francisco.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
72
/
100
This brand offers products that are on the pricey side.
DTCetc Score
63
/
100
This brand offers products that are on the pricey side.
Target Audience

Coffee enthusiasts, design lovers

Stereotype

Coffee connoisseur

Pricing Rating
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70
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Sustainability Score
50
/
100
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Quality Score
72
/
100
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DTCetc Score
63
/
100
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