Ember Mug

Ember is a lifestyle brand founded in 2010 by Clay Alexander, specializing in temperature-controlled mugs. Their mugs are made with durable stainless steel and FDA food-grade ceramic, and feature precision sensors and a dual-band microprocessor-controlled heating system to keep your beverage at the desired temperature. Customize with a smartphone or Apple Watch, and adjust temperature with the Travel Mug 2's touch buttons. Featured in publications and award-winning, Ember mugs are the perfect way to enjoy your favorite beverage.

Socials
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DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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About Ember Mug

Ember is a company founded by Clay Alexander in 2010 that specializes in temperature-controlled mugs. These mugs use precision sensors and a dual-band microprocessor-controlled heating system to keep your beverage at the desired temperature. The mugs are made with durable stainless steel construction coated with FDA food-grade ceramic and are customizable with a smartphone or Apple Watch. Ember mugs have been featured in various publications and have won multiple awards. They offer a Mug and Travel Mug option, with the Travel Mug 2 featuring touch buttons for easy temperature adjustment. International shipping is available.

Ember Mug Pros & Cons according to customers

Pros
  • Allows users to set their desired temperature for their coffee.
  • Keeps coffee at the desired temperature for an extended period of time.
  • Design is nice and fits in the charging base.
  • Notices when coffee has cooled down/heated up to desired temperature.
Cons
  • Nothing negative to report on just yet, stay tuned!

Ember Mug's Shipping Policy

For domestic orders in the US (excluding US Territories), Ember Mug offers Standard shipping, which takes 3-5 business days, Express shipping, which takes 2-3 business days, and Priority shipping, which takes 1-2 business days. Shipping costs are calculated at checkout. For international orders, Ember Mug offers Express International shipping to the UK & EU, Japan & Singapore, Hong Kong & Macau, Australia, and New Zealand. Shipping times vary from 1-2 business days to 5-7 business days, depending on the destination. Shipping costs are calculated at checkout. Ember Mug offers free shipping for orders over $50. Customers can track their orders using the tracking number provided in the confirmation email.

Ember Mug's Return Policy

Ember Mug offers a 30-day return policy for full refunds. To initiate a return, customers must submit a request via the Return Page or email [email protected] with the reason for return. The product must be in good physical condition and include all of the original accessories to qualify for a refund. Ember Mugs come with a 1-year Limited Warranty which does not cover software or related app services. Returns are typically processed within 1-2 weeks. No software or related app services can be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
95
/
100
This brand offers products that are on the pricey side.
DTCetc Score
78.33333333333333
/
100
This brand offers products that are on the pricey side.
Target Audience

Coffee drinkers

Stereotype

Techy

Pricing Rating
$
$
$
$
$
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$
$
$
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$
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80
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Sustainability Score
90
/
100
This is a placeholder
Quality Score
95
/
100
This is a placeholder
DTCetc Score
78.33333333333333
/
100
This is a placeholder

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