Branch Furniture

Branch Furniture is an e-commerce brand founded in 2018 by Greg Hayes, providing high-end office furniture with a modern, trendy aesthetic. Their products have been featured in Forbes and TechCrunch, and have been used by companies like Google, Shopify, and Tumblr. Customers can save up to 50% compared to competing brands and receive a 10-year warranty.

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Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

Branch Furniture on Socials

Popular Products

About Branch Furniture

Branch Furniture is an e-commerce brand founded in 2018 by Greg Hayes, specializing in making high-end office furniture that is more accessible and budget-friendly than competing brands. Their products include trendy and modern chairs, desks, filing cabinets, couches, and other accessories. They have provided furnishings for well-known companies such as Tumblr, Google, and Shopify and have been featured on publications such as Forbes and TechCrunch. Customers can save up to 50% compared to competing brands and receive a 10-year warranty with their purchase. Additionally, they offer promotions and sales, a refer-a-friend program, Affirm installment payment plans, 5-15 day delivery and assembly, and a 30 day returns policy. Unfortunately, they do not offer international shipping, except to Canada.

Branch Furniture Pros & Cons according to customers

Pros
  • The online shopping experience was great, with helpful access to a chat feature and a quiz to find the perfect fit for needs. Assembly was easy and quick, and the chair is a substantial upgrade from what was used before.
  • The Branch Daily Chair is affordable, has a sleek design, is ergonomic and comfortable to sit in for long periods of time.
  • The purchase experience was smooth, and customer service was helpful and quick in sending a replacement if needed.
Cons
  • Nothing negative to report on just yet, stay tuned!

Branch Furniture's Shipping Policy

Branch Furniture only ships to customers living in the continental United States and Canada, so they do not offer international shipping. For orders totaling $1,000 or more, Branch will cover the delivery cost and provide white-glove assembly. Shipping and assembly can take 5-15 business days, and customers can check the status of their package by logging into their Branch account. BranchFlex, the company's trade-in service, is free for all qualifying products purchased by enterprise clients within a Branch service area.

Branch Furniture's Return Policy

Branch Furniture's return policy allows customers to return orders within 30 days of delivery, provided the items are in their original packaging and in new condition. Customers are responsible for return shipping costs, however Branch will cover these prices for damaged items. Purchases over $2,000 are subject to a 20% restocking fee. Items that are not in their original packaging or in new condition may not be accepted for return. It is not specified how long it takes the company to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
84
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100
This brand offers products that are on the pricey side.
Target Audience

Professional customers

Stereotype

Modern

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80
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Sustainability Score
90
/
100
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Quality Score
90
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100
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DTCetc Score
84
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100
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